Uživatelé nabídly řadu nápadu na školící/vzdělávací řešení v minulém běhu konzultací, které zahrnovali:
Please share your thoughts about how harassment training could be designed and implemented.
Discuss training & education
First, I don't think this "clickable button" is working...at least, it just brought me back to the same place I was before I clicked it.
While admins, functionaries and arbitrators are more often targets of harassment because of their visibility and the fact that their decisions can affect other editors, I think that there needs to be more education for both admins and editors as what constitutes "harassment", "personal attacks" and "bullying". I often see incidents where Editor A makes an big statement, several editors disagree with their comment and Editor A says they are being bullied. Meanwhile, Editor B can make continual belittling comments to Editor C and the admin reviewing the situation sees it as normal internet belligerence that doesn't merit a block for personal attacks or harassment. So, in one case, the bar for bullying is too low (merely expressing disagreement) while the one for harassment is set way too high. Often personal attacks aren't seen as harassment until some form of outing occurs and that is way, way too late for action to take place. So, I think these terms need to have well-defined meanings that admins and editors can easily understand when behavior crosses the line into abusive.
Here's an example from this morning. A new editor posted "Would like to spent a night with you" on my talk page. Clearly unwanted and probably posted because I'm female. So, I reverted the edit. Another editor was alarmed and upset with the editor but this is not a comment that would trigger an edit filter or could be seen as a personal attack. As far as I was concerned, if I received repeated comments like that, it might constitute harassment but an isolated comment like that is just trolling. But I've seen far, far worse comments posted to editor and admin's talk pages and there is even worse stuff that gets sent via email. Having clear definitions on what is harassment and getting the word about this to editors and admins of all Wiki projects is a step in the right direction. Liz (talk) 21:34, 18 February 2016 (UTC)
- @Liz: The buttons are sort of clunky, but I suspect you encountered the intended(ish) behavior rather than a bug. Because of some funkiness in the way mediawiki works section headers and the translation extension, I can't link the button directly to editing the relevant talk page section (because doing that uses section numbers, and as soon as someone creates another sub-heading or something on the talk page, that number would have a good chance of pointing to the wrong place) and I can't rely on the usual "edit section" links (because a translatable page has section editing disabled), so a button taking you to reading the relevant talk section is the best I can do with what I know. If you click one of the buttons from the main Workshop page, it should take you to the discussion section on the talk page for the topic whose button you clicked, so that you can edit that talk section as you usually would. If you click them while already on the talk page, it takes you nowhere. Please let me know if your issue was clicking the button on the Workshop page and ending up nowhere (because that would be a bug I need to fix), as opposed to clicking it on the Talk page and staying where you were (which is just sort of a side effect I can't get rid of). Or if you know a workaround for my workaround - definitely let me know of that too, because it pains me to use inelegant solutions like this :) Kbrown (WMF) (talk) 22:43, 18 February 2016 (UTC)
- One complication is that what is acceptable depends on cultural and personal background, and hence the blurry line will be in different places across Wikimedia projects.
- It's a long standing adage on en.wp that when someone screams "admin abuse", they are likely abusing adminstrators. That said, I agree training will help deal with potential cases of harassment. MER-C (talk) 06:36, 19 February 2016 (UTC)
Some general observations:
- How much resources are available for this? The number of admins on all projects numbers into the thousands. Making it compulsory for stewards, arbitrators, checkusers and oversighters and optional for admins and OTRS members may be a good first step.
- Training must be designed and continually updated in consultation with the community so that it reflects the circumstances we face. The development of training also requires the WMF to hire a harassment expert so that the training reflects best practices in the field.
- I successfully proposed in the Community Wishlist survey for a user watchlist, especially to track problematic users. Should it be necessary to get this training in order to use this tool?
- Training a whole bunch of admins isn't going to do anything to stop the next GamerGate. MER-C (talk) 06:36, 19 February 2016 (UTC) (revised 04:45, 20 February 2016 (UTC))
- You're right that training admins and arbitrators can't prevent a social conflict from occurring but they would have better sense of how to respond when sorting out the mess that inevitably spills on to Wikipedia. I think it is partly due to being a little uncertain of how to deal with Gamergate type events that resulted in only a handful of admins overseeing the related articles. Usually, only one or two admins at a time will have anything to do with the subject area unless a case is brought to AE...most administrators won't go near the dispute with a 10 foot pole. Training could result in more admins (and editors) responding to future conflicts which will certainly happen. But first we need agreed-upon definitions on what behavior constitutes harassment and personal attacks instead of a vague "I'll know it when I see it" outlook that many have today. Liz (talk) 20:22, 20 February 2016 (UTC)
- Training and education are not isolated events where people complete an online course or attend an in-person class, but rather, they are part of community building and part of a larger plan to establish and strengthen inter-personal relationships among community organizers. Before anyone considers in-person events, consider that in-person Wikipedia management is a major hassle for community members. When WMF staff visit a Wikipedia group, they expend a huge amount of resources without thought. When Wikimedia community members want to meet, it takes ~150 hours to get a small grant that covers a year of coffee and cookie funding. If anyone wants to overlay training on top of community meetups, first secure the little things like making sure that internationally any group that wants milk and cookies for 2-hours meetings gets it. It can be more discouraging than doing nothing at all to see expensive training provided when the community has to scramble to make sure that routine human courtesies are provided in regular meetups. The money ought not even be the issue. People could buy coffee but getting little courtesies from the WMF goes a long way to set up community infrastructure and allow volunteers to work in-person to address harassment problems. Never presume that providing in-person training will be a default good. Make sure that any money spent on training matches the regular event budget of the group getting the presentation. Blue Rasberry (talk) 18:27, 29 February 2016 (UTC)
In Greece we have solved harrasment through education. We run Wikipedia School (long live training sessions open througout the whole year) where we teach Wikipedia in a way that has also elements of martial arts philosophy. We create love anti-bodies in trainees. Wikipedia School is really a Wikimedia School also, with high internal community health, as seen from willing to participation to our new Wikipedia Association in Greece, currently under formation.ManosHacker (talk) 05:20, 3 March 2016 (UTC)
- This is extremely interesting, ManosHacker. Is there a link to learn more? Nemo 10:33, 20 March 2016 (UTC)
- Hello, I think that the first step is establishing an anti-harassment policy that states which behaviour is encouraged in Wikimedia projects and which is disencouraged / forbidden. This document must be agreed by consensus with enough time to solve any disagreements.
- The next step is to promote the policy widely in all Wikimedia projects, to encourage a healthy environment. Everyone must be aware of the importance of preventing and solving harassment, and know how to do that.
- And the final step is to enforce the policy
- I stress the importance of doing it in order. You can't enforce the policy if it's not written or agreed. --NaBUru38 (talk) 22:39, 19 March 2016 (UTC)
I think it should be noted that even after harassment has been defined, plans of action established and training is given - not everyone has a temperament for this kind of work. It requires a kind of empathetic neutrality that is rare. No matter the intentions behind a conflict between people, an inept arbiter can make a mountain out of a molehill, while the reverse is true of an arbiter with the skill to see the issue from both sides, without judgment. A great arbiter can create accord where there was conflict.
Just my two cents - the performance of arbiters must itself be reviewed.
Housiemousie (talk) 18:22, 18 April 2016 (UTC)