Community Engagement Insights 2016-17 Report

Across audiences Editors Affiliates Program Leaders Developers
Goal 1 - "Improving new editor engagement"
Goal 2 - "Improving community health"
Goal 3 - "Improving collaboration and communications between the Foundation and communities"
Goal 4 - "Improving collaboration and communications around software development"
Goal 5 - "Improving collaboration with affiliates related to partnerships"
Goal 6 - "Improving software for contributors"
Goal 7 - "Increasing software awareness and use"
Goal 8 - "Growing the Wikimedia technical community"
Goal 9 - "Improving information sharing for program leaders and affiliates"


Question 318.01 (CS18) edit

How often do you typically learn new information that affects your program(s) or Wikimedia affiliate(s) through the following channels?-MediaWiki wiki


Median = 2

1 – Never (22%)
2 – Rarely (31%)
3 – Sometimes (26%)
4 – Often (13%)
5 – Almost always (8%)
21% of program leaders who participated in this question reported often or almost always using Mediawiki Wiki to learn new information that affects your program(s) or Wikimedia affiliate(s).


Question 318.02 (CS18) edit

How often do you typically learn new information that affects your program(s) or Wikimedia affiliate(s) through the following channels?-Other Wikimedia mailing lists


Median = 3

1 – Never (8%)
2 – Rarely (13%)
3 – Sometimes (34%)
4 – Often (35%)
5 – Almost always (11%)
46% of program leaders who participated in this question reported often or almost always using other Wikimedia mailing lists to learn new information that affects their program(s) or Wikimedia affiliate(s).


Question 318.03 (CS18) edit

How often do you typically learn new information that affects your program(s) or Wikimedia affiliate(s) through the following channels?-Affiliates only mailing list


Median = 3

1 – Never (18%)
2 – Rarely (20%)
3 – Sometimes (26%)
4 – Often (22%)
5 – Almost always (14%)
34% of program leaders who participated in this question reported often or almost always using affiliates-only mailing lists to learn new information that affects their program(s) or Wikimedia affiliate(s).


Question 318.04 (CS18) edit

How often do you typically learn new information that affects your program(s) or Wikimedia affiliate(s) through the following channels?-Wikimedia Blog


Median = 3

1 – Never (16%)
2 – Rarely (25%)
3 – Sometimes (30%)
4 – Often (21%)
5 – Almost always (9%)
30% of program leaders who participated in this question reported often or almost always use the Wikimedia Blog to learn new information that affects their program(s) or Wikimedia affiliate(s).


Question 318.05 (CS18) edit

How often do you typically learn new information that affects your program(s) or Wikimedia affiliate(s) through the following channels?-Social Media (Facebook, Twitter)


Median = 4

1 – Never (14%)
2 – Rarely (9%)
3 – Sometimes (27%)
4 – Often (32%)
5 – Almost always (19%)
51% of program leaders who participated in this question reported often or almost always using social media to learn new information that affects their program(s) or Wikimedia affiliate(s).


Question 318.06 (CS18) edit

How often do you typically learn new information that affects your program(s) or Wikimedia affiliate(s) through the following channels?-Other (please explain)


Median = 3

1 – Never (31%)
2 – Rarely (15%)
3 – Sometimes (15%)
4 – Often (15%)
5 – Almost always (23%)
48% of program leaders who participated in this question reported often or almost always use other methods to learn new information that affects their program(s) or Wikimedia affiliate(s).


Question 319 (CS19) edit

Overall, to what extent are you satisfied or dissatisfied with all the existing communication channels (blog, social media, mailing lists) related to your programs/affiliate?


Median = 4
4% selected "No opinion" [?]

1 – Very dissatisfied (1%)
2 – Dissatisfied (8%)
3 – Neither satisfied nor dissatisfied (23%)
4 – Satisfied (56%)
5 – Very satisfied (12%)
68% of program leaders who participated in this question reported being satisfied or very satisfied with all the existing communication channels (blog, social media, mailing lists) related to your programs/affiliate.


Question 322.01 (LE02) edit

To what extent were the following resources useful to you in evaluating your program:-Program Toolkits


Median = 3

1 – Not at all (26%)
2 – Slightly useful (20%)
3 – Moderately useful (33%)
4 – Mostly useful (18%)
5 – Completely useful (4%)
22% of program leaders who participated in this question reported that program toolkits were mostly and completely useful in evaluating their programs.


Question 322.03 (LE02) edit

To what extent were the following resources useful to you in evaluating your program:-Learning modules


Median = 3

1 – Not at all (26%)
2 – Slightly useful (13%)
3 – Moderately useful (32%)
4 – Mostly useful (24%)
5 – Completely useful (6%)
30% of program leaders who participated in this question reported learning modules to be mostly or completely useful in evaluating their programs.


Question 322.04 (LE02) edit

To what extent were the following resources useful to you in evaluating your program:-One-on-one help from Wikimedia Foundation staff


Median = 4

1 – Not at all (10%)
2 – Slightly useful (9%)
3 – Moderately useful (24%)
4 – Mostly useful (26%)
5 – Completely useful (30%)
56% of program leaders who participated in this question reported that help from foundation staff was mostly or completely useful in evaluating their programs.


Question 322.05 (LE02) edit

To what extent were the following resources useful to you in evaluating your program:-Learning Days


Median = 3

1 – Not at all (30%)
2 – Slightly useful (14%)
3 – Moderately useful (21%)
4 – Mostly useful (18%)
5 – Completely useful (18%)
36% of program leaders who participated in this question reported that learning days was mostly or completely useful in evaluating their programs.


Question 322.06 (LE02) edit

To what extent were the following resources useful to you in evaluating your program:-Survey Support Desk


Median = 2

1 – Not at all (39%)
2 – Slightly useful (15%)
3 – Moderately useful (26%)
4 – Mostly useful (7%)
5 – Completely useful (13%)
20% of program leaders who participated in this question reported that the Survey Support Desk was mostly or completely useful in evaluating their programs.


Question 322.07 (LE02) edit

To what extent were the following resources useful to you in evaluating your program:-Learning Patterns


Median = 3

1 – Not at all (23%)
2 – Slightly useful (13%)
3 – Moderately useful (39%)
4 – Mostly useful (14%)
5 – Completely useful (11%)
25% of program leaders who participated in this question reported that learning patterns are mostly or completely useful in evaluating their programs.


Question 322.08 (LE02) edit

This question has few responses.

Be cautious with interpreting the results. Read more >>

To what extent were the following resources useful to you in evaluating your program:-Other (specify)


Median = 5

1 – Not at all (0%)
2 – Slightly useful (14%)
3 – Moderately useful (14%)


Question 323.01 (LE04) edit

How many times do you share your knowledge about the programs you implement in the following ways?-Share learning on social media, mailing lists.


Median = 3

1 – Not at all (11%)
2 – Less than half the time (27%)
3 – About half the time (22%)
4 – More than half the time (25%)
5 – Almost always (15%)
40% of program leaders who participated in this question reported that they share learning on social media, mailing lists more than half the time or almost always.


Question 323.02 (LE04) edit

How many times do you share your knowledge about the programs you implement in the following ways?-Share learning on wiki pages.


Median = 3

1 – Not at all (8%)
2 – Less than half the time (27%)
3 – About half the time (31%)
4 – More than half the time (16%)
5 – Almost always (18%)
34% of program leaders who participated in this question reported that they share learning on wiki pages more than half the time or almost always.


Question 323.03 (LE04) edit

How many times do you share your knowledge about the programs you implement in the following ways?-Share your experience at a conference or wiki meet-up.


Median = 3

1 – Not at all (6%)
2 – Less than half the time (20%)
3 – About half the time (24%)
4 – More than half the time (28%)
5 – Almost always (22%)
50% of program leaders who participated in this question reported that they share your experience at a conference or wiki meet-up more than half the time or almost always.


Question 323.04 (LE04) edit

How many times do you share your knowledge about the programs you implement in the following ways?-Mentor less experienced program leaders.


Median = 3

1 – Not at all (15%)
2 – Less than half the time (27%)
3 – About half the time (23%)
4 – More than half the time (17%)
5 – Almost always (18%)
36% of program leaders who participated in this question reported that they share knowledge about the programs they implement by mentoring less experienced program leaders.


Question 324.01 (LE03) edit

How many times do you create learning content about the programs you have implemented in the following ways?-Write blogs about program outcomes


Median = 2

1 – Not at all (28%)
2 – Less than half the time (31%)
3 – About half the time (20%)
4 – More than half the time (9%)
5 – Almost always (12%)
21% of program leaders who participated in this question reported that they write blogs about their program outcomes more than half the time or almost always.


Question 324.02 (LE03) edit

How many times do you create learning content about the programs you have implemented in the following ways?-Write guides or case studies for others to replicate your program


Median = 2

1 – Not at all (26%)
2 – Less than half the time (38%)
3 – About half the time (21%)
4 – More than half the time (6%)
5 – Almost always (9%)
15% of program leaders who participated in this question reported that they write guides or case studies for others to replicate your program more than half the time or almost always.


Question 324.03 (LE03) edit

How many times do you create learning content about the programs you have implemented in the following ways?-Write or contribute to Learning Patterns


Median = 2

1 – Not at all (45%)
2 – Less than half the time (28%)
3 – About half the time (16%)
4 – More than half the time (8%)
5 – Almost always (3%)
11% of program leaders who participated in this question reported that they write or contribute to Learning Patterns more than half the time or almost always.


Question 324.04 (LE03) edit

How many times do you create learning content about the programs you have implemented in the following ways?-Create data visualizations or other graphics


Median = 2

1 – Not at all (42%)
2 – Less than half the time (33%)
3 – About half the time (13%)
4 – More than half the time (8%)
5 – Almost always (4%)
12% of program leaders who participated in this question reported that they create data visualizations or other graphics more than half the time or almost always.


Question 325 (LE05) edit

Have you learned about the "ABCD's of storytelling" at any Wikimedia conference or online?


Mean = 0.26
16% selected "Not sure" [?]

1 – No (74%)
2 – Yes (26%)
26% of program leaders who participated in this question reported that they have learned about the "ABCD's of storytelling."


Question 326 (LE06) edit

This question has a known error

this question needs to be filtered by previous question.

When you work on reports, blogs, or presentations, how often have you used the ABCD framework?


Median = 1

1 – Never (78%)
2 – Rarely (9%)
3 – Sometimes (11%)
4 – Often (2%)
13% of program leaders who participated in this question reported that they sometimes or often use the ABCD framework for reports blogs or presentations.

Question list edit

Goal 10 - "Developing the capacity of affiliates"
Goal 11 - "Developing the capacity of program leaders"
Goal 12 - "Improving access to research materials by contributors"
Goal 13 - "Improving understanding of movement fundraising and fundraising needs"
Goal 14 - "Increasing awareness of GLAM and Libraries"
Goal 15 - "Increasing knowledge and capacity related to policy issues"