Training modules/Dealing with online harassment/slides/documentation-2

Closing cases: Documentation

We've covered a lot of skills that are important for closing a case in previous lessons in this module. Let's review them now.

Any case closure will need to start with documentation. Your documentation should have information about what the case was about, who investigated the report and what they found, and what the outcome was.

This documentation may be stored on your team's private wiki, or in a post to your team's private, secured mailing list. Do not document your cases publicly or in a low-security location like an etherpad. Information that is private and personal should not be made public.