Grants:Knowledge Sharing/Connect
Let’s Connect – Peer Learning Program
Apa yang dimaksud dengan program Ayo Terhubung (Let's Connect) – Pembelajaran Sejawat?
Program ini menciptakan ruang belajar yang terbuka dan aman bagi setiap Wikimediawan yang menjadi bagian dari kelompok terorganisasi untuk berbagi dan/atau mempelajari keterampilan yang berbeda (organisasi/interpersonal/berhubungan dengan hibah/pembelajaran & evaluasi...) dengan rekan-rekan lain untuk menambah nilai dan berkontribusi secara kolektif kepada komunitas. Tujuannya adalah untuk terus mengembangkan keterampilan, berbagi pengetahuan, dan mempromosikan hubungan antarmanusia serta dukungan bersama di antara berbagai kelompok dan komunitas, sejalan dengan Strategi Gerakan.
Bagaimana inisiatif ini berasal?
Program Pembelajaran Sejawat merupakan jawaban atas permintaan yang diajukan oleh berbagai anggota komunitas selama proses konsultasi untuk meluncurkan kembali strategi pemberian hibah, yang menekankan pentingnya dukungan di luar pendanaan dan pentingnya berbagi pengetahuan di antara para penerima hibah. Program ini juga selaras dengan rekomendasi Strategi Gerakan untuk mengembangkan peluang pengembangan kapasitas di dalam gerakan.
Untuk siapa Let's Connect ini?
Kegiatan ini ditujukan kepada para Wikimediawan di seluruh wilayah yang merupakan bagian dari kelompok yang terorganisasi (dapat berupa kelompok individu yang tidak terorganisasi secara formal, kelompok pengguna, mitra lokal, dan organisasi yang memiliki kesamaan misi). Hal yang penting adalah para peserta ingin berbagi pengetahuan dan belajar dari yang lain untuk terus mengembangkan upaya mereka dalam gerakan ini. Peserta dapat terdiri dari mereka yang menerima pendanaan dari Wikimedia Funds, atau berpotensi mendapatkannya di masa depan.
Daftar kriteria:
- Wikimediawan yang menjadi bagian dari kelompok terorganisasi (mereka dapat berupa afiliasi yang diakui secara formal atau tidak). Yang penting adalah bahwa kelompok tersebut merencanakan dan mengimplementasikan kerja kolektif Wikimedia untuk berkontribusi dalam Gerakan.
- Wikimediawan hendaknya memiliki peran dalam kelompok terorganisasi ini, baik sebagai sukarelawan, tim inti, atau anggota staf, atau paling tidak terlibat secara aktif dalam berkontribusi kepada organisasi.
- Wikimediawan yang ingin belajar dan berbagi keterampilan yang bermanfaat bagi kelompok yang lebih luas, tidak hanya untuk keperluan individu.
- Wikimediawan yang ingin mempelajari keterampilan yang lebih berhubungan dengan pekerjaan yang teratur (perencanaan, acara, evaluasi).
- Wikimediawan yang ingin belajar mengenai keterampilan wiki dengan tujuan mengelola ruang untuk melatih orang lain (tidak hanya untuk mempelajari keterampilan ini untuk kepentingan kontribusi mereka sendiri).
Siapa yang TIDAK cocok dengan Let's Connect?
- Wikimediawan perorangan yang tidak terikat dengan kelompok atau afiliasi terorganisasi dan ingin mengembangkan keterampilan mereka di wiki untuk kontribusi individu mereka pada proyek-proyek Wikimedia.
- Pendatang baru yang baru saja mulai berkontribusi dalam proyek-proyek Wikimedia sebagai individu. Membangun keterampilan ini adalah peran dari para penyelenggara dan afiliasi, Let's Connect tidak memiliki kapasitas untuk melatih keterampilan menggunakan wiki bagi para pendatang baru.
- Individu yang tidak terlibat dalam tugas-tugas yang berhubungan dengan penyelenggara (seperti melatih orang lain, merencanakan acara, mendukung organisasi dalam berbagai tugas).
Mengapa pembelajaran sejawat dijadikan sebagai prioritas?
- Pembelajaran sejawat adalah salah satu dari sekian banyak bentuk pembelajaran kolaboratif. Metode ini berbeda dengan pelatihan formal, yang umumnya bertujuan untuk membangun dan mentransfer pengetahuan dalam lingkungan yang terstruktur dan lebih formal. Latihan masih menjadi metode pembelajaran yang sangat penting bagi Gerakan secara umum, terutama dalam hal kemampuan dan strategi program wiki yang spesifik.
- Pembelajaran sejawat dapat dan harus melengkapi upaya-upaya ini, dengan menciptakan bentuk pembelajaran yang horizontal dan fleksibel di antara rekan kerja, sukarelawan, dan anggota komunitas – orang-orang yang melakukan tugas serupa atau menghadapi tantangan serupa, yang didorong oleh misi yang sama. Hal ini dapat memberikan lingkungan yang nyaman dan aman untuk berbagai tahap pembelajaran: tidak hanya memperoleh pengetahuan, tetapi juga mempraktikkan pengetahuan tersebut, menerima umpan balik yang konstruktif, merenungkan apa yang telah dipelajari, dan membuat proses pembelajaran menjadi lebih terhubung secara sosial dan menyenangkan.
- Pembelajaran sejawat dapat meningkatkan keterampilan dan kemampuan melalui format dan koneksi yang beragam. Hal ini juga dapat memungkinkan proses yang berkelanjutan dan otonom yang didorong oleh kebutuhan dan minat yang muncul. Secara alami, hal ini telah menjadi bentuk pembelajaran yang umum dalam gerakan Wikimedia, yang dibangun di atas kolaborasi dan upaya sukarela.
Catatan penting: Program ini tentu saja tidak akan memenuhi semua kebutuhan pengembangan kapasitas yang dimiliki oleh komunitas, tetapi dapat membantu: 1) mengidentifikasi dan menghubungkan komunitas dengan ruang pembelajaran dan pelatihan lain di dalam Gerakan, 2) menemukan cara untuk memprioritaskan investasi pengembangan kapasitas dalam lingkup Wikimedia Funds.
Karakteristik program
Budaya dan karakteristik program
- Mempromosikan lingkungan dan budaya belajar yang baik
- Multibahasa
- Mudah disesuaikan dengan konteks yang berbeda, dinamika kewilayahan, dan tingkat perkembangan masyarakat dan budaya yang bervariasi.
- Sesuai dengan ketersediaan tenaga, beban kerja, kebutuhan, dan keragaman kontekstual sukarelawan. Hal ini tidak dilihat sebagai bentuk evaluasi, beban, atau tuntutan, tetapi sebagai ruang yang membantu dan sesuatu yang dinanti-nantikan.
- Difokuskan pada faktor-faktor yang menentukan hasil yang positif, tetapi dari apa yang tidak berhasil dan di mana (hal yang tidak terduga, kekeliruan, "kegagalan") dan apa yang dapat dipetik dari hal tersebut. Misalnya, memahami apa yang mungkin berhasil dengan baik dalam geografi, tema, atau bahasa tertentu, tetapi tidak berhasil dengan baik di tempat lain.
- Praktis dan kontekstual: topik-topik yang relevan dibagikan dengan tingkat pemahaman yang cukup untuk dipelajari dari prosesnya sendiri, dengan wawasan praktis untuk memahami bagaimana hal ini dapat diterapkan pada konteks yang berbeda.
- Disajikan secara tepat waktu: yang sesuai dengan desain, implementasi, dan evaluasi proyek di setiap wilayah.
- Interaktif: memungkinkan terjadinya pertukaran pengalaman dan pengalaman yang bersifat langsung.
- Fleksibel: mendukung berbagai topik, format, dan waktu.
- Inklusif: berusaha meningkatkan kapasitas komunitas yang terkadang tidak terlihat dalam pelatihan yang lebih formal. Selain itu, menggabungkan layanan dukungan dan waktu juga diperlukan untuk mengurangi hambatan dalam berpartisipasi. Menggunakan bahasa yang jelas dan sederhana agar memudahkan pemahaman dan penerjemahan.
Different Ways of Participating:
- As sharers or learners: these are the main participants who will be community members engaging in the spaces to share their knowledge and experiences and learn from others.
- Let’s Connect Learning Ambassadors: these are community members that would like a role helping to organise learning spaces in their region or around topics of interest and access financial and logistical support to do so.
- Let’s Connect Working Group: community members that support the general coordination of the Program, either in an advisory role or actively participating as part of the operational team.
How does Let’s Connect work?
The Program is composed of two main learning spaces:
- Learning Clinics for monthly connections between groups of around 20 participants. These can be regionally based or cross regional.
- One-on-one matches between community members to share a live virtual conversation (coffee/teas) and/or resources. These happen on a continuous basis with connection being made directly by participants using the skills directory and proposed by the working group.
There are three support elements so that these spaces can work.
- The skills directory: A general database that identifies skills and sharing interests amongst community members that forms the basis for the “matching”
- Resource centre: A very basic space on Meta for sharing any material associated with the learning spaces – video recording, guidelines, documents, references, decks.
- Making other connections: informing and connecting participants to existing spaces within the Movement. These spaces vary in each region and around different topics or programs, such as communities of practices, periodic meetings, training, events, etc. One important source of information and connection will be the Movement’s community calendar.
Live learning clinics with “hot topic of the month” and around proposal and reporting cycles
Structure:
These learning clinics can happen around two areas: I. Monthly clinics around hot topics, II. Quarterly clinics around proposal writing and reporting.
- Monthly group sessions focused around special topics that are recurring in the learning needs mapping and where there are interesting cases to share and learn from. For instance: some of the issues highlighted in the topics table, such as interesting training tools and methods for newcomers. Format proposed: 1.5 hour live sessions via zoom in two different time zones with live interpretation.
- Quarterly regional/thematic group sessions with learning around Wikimedia funds reporting and proposal writing phases. These can happen across common themes or strategies developed in the work carried out with Wikimedia Funds and by region. The aim is to discuss interesting results and tactics, things that did not work out so well, challenges, things that can be adjusted or scaled.
Support
- The working group and Learning Ambassadors will use the database to identify interesting case studies to present. If there are not enough registered participants to share, they can actively seek these through community networks.
- Community Resources (CR) will provide methodological support in the sessions if needed, as well as the technological platform and translation services and financial support.
Asynchronous participation Community Resources will organise the information after the session to the Let’s Connect resource space so that they are available to non-live participants and can be openly used and downloaded by other community members. This will include full or partial live recording (with participants’ consent) and any material shared and translated.
Let's Connect coffees and teas for 1:1 connections
Structure: 1:1 matches between learning interests that one community group has, with the sharing capacities of another. The suggested format is a 1.5 hour 1:1 coffee/tea live conversation. Max 4 people to enable more meaningful conversation and be able to go into more depth and contextualise to specific needs. There are two ways to develop these 1:1 Connections. Option 1: Connectmaking is promoted by the CR team and Working Group on a monthly basis by using the Skills directory. Option 2: Connections that are done directly by participants (sharers). They can contact the CR team for support if needed, i/e. to offer translation services.
A key feature is to identify potential community members that are sharers according to their area of interest at a given time and stage in their process and be able to use this information strategically. Developing a robust tool to register and match these interests continuously is something that requires more time and investment and is something that a working group of Wikimedians is planning to do through the Capacity Exchange initiative. Once this tool is developed (2022), this can be useful for the “Let's Connect” program as one of the primary sources of information. In this initial phase, basic data collection tools will be used through google forms and google sheets to register learning interests and needs and share ideas and capacities. Wiki Franca and Wikimedia Sweden have also developed useful tools that can be explored.
The CR team will consolidate this “skills directory” using two sources:
- Information gathered from fund reporting (2020/21) and proposals (2021/22). Reports will be analysed to capture interesting cases and learning and common areas of interest. Likewise, proposals will be analysed to see where there are potential areas of learning from others.
- A registration form that will be sent out to all affiliates, current and potential grantee partners. This form will be open so that potential participants can continuously update their information and register new learning and sharing interests.
Use of the skills directory
- With participants' consent, some key information in this initial database will be made public on Meta. It will be used as a source of information to proactively communicate and organise the different learning spaces.
- Proactively invite members to “Let's Connect” clinics when the topics may be of interest to them.
- Provide any community member with key information about others’ learning and sharing interests to contact them autonomously and set up a 1:1 Let's Connect coffees/teas or resources sharing. The only requirement is that community members register a brief summary of the result of the interaction.
- Proactively invite members to connect to existing resources and learning spaces organised by other community members and/or the Wikimedia Foundation (as those outlined in the ecosystem mapping). These spaces and channels will be continuously mapped and communicated through the Learning and Evaluation meta page, email group and through the Let's Connect telegram channel.
Resource space
It is a very basic space on Meta (link to the tab) for sharing any material associated with the learning spaces – video recording, guidelines, documents, references, decks, etc. Whilst it may not be possible to translate all material, efforts will be made to translate as many as possible. Important note: Note: it is not the robust resource centre that Movement Strategy calls for. There will be minimum curation, more curation will require community effort and staff to support this (desirable in future phases). This programs hope to support the development of more robust Movement-wide resources centres in future.
Connections
This is a complementary but key component. Rather than replicating many spaces that already exist, but may not be widely known to communities, particularly newcomers, this strategy is aimed at informing and connecting participants to existing spaces within the Movement. 1. By providing all registered participants with a calendar of learning spaces and contacts according to their areas of interest. The calendar should be based on the Movement's community calendar developed by the communications team. These spaces vary in each region and around different topics or programs. They can be a community of practices, periodic meetings, telegram groups, social media accounts where learning is shared, newsletters where learning is registered, on-Wiki connections spaces, events, conferences, and mentoring programs. This calendar should be built with the help of Foundation staff and community members leading these spaces. The incentive to do so will be to provide another communications channel for their spaces.
Fomenting the “Let's Connect” environment and culture
Peer learning requires working in the right mindset, environment, and incentives for this to happen. This is a process that needs time to build and consolidate. It is important first to communicate the nature of the program so that people will be interested in registering their information and participating in the spaces. It is important to emphasise the “culture” that the program wants to help promote. Let's Connect is:
- A space that welcomes curiosity and where there are no stupid questions.
- A space that welcomes errors and dialogue. A space that welcomes sharing knowledge, without fear of it being misused or appropriated by others. A space that welcomes newcomers, that values fresh ideas, and limited knowledge of the “Wikimedian ways of doing things”. A space that explicitly tries to give space for groups that are not often seen or valued as “sharers” of interesting case studies.
- A safe environment that abides by the Universal Code of Conduct and Friendly Space Policy.
- Not a space for showcasing successes, or as a form of reporting or feeling evaluated. This should be an environment for honest reflection about processes, learning the WHY and HOW something worked well, but even as important, why it might not have and what was taken from this.
- Horizontal and community-led/owned, supported by the Foundation. Whilst the Foundation may take more of a lead in the initial phase, it is hoped that the different spaces will empower community members to take lead and maintain a strictly supportive role.
- A space that values different forms of learning and seeks to provide multiple options to connect. One size does not fit all.
- A space that values recognising other people's work and adapting/replicating it with the necessary attribution.
- A space that recognizes its limits, and provides pathways for complementing with other forms of learning, as well as funds and resources for capacity building.
- A space that encourages solidarity and mutual aid and bi-directional learning.
These key aspects will be reiterated throughout the communication and registration process, as well as in each learning space. If necessary, specific sessions will be organised to further reflect on how best to build this program culture and evaluate if this is effectively being built.
What learning will happen?
The program is mostly aimed at supporting initial connections and broader, higher-level learning of processes. However, the multiple spaces and connections generated will hopefully open further opportunities for deeper learning and practice. For instance, the live learning clinics or 1:1 conversations, will most likely not be enough to produce in-depth learning of organisational or technical Wiki-skills and tactics that require time and practice, however, it may connect groups to understand key issues, tools, approaches, and case studies, that lead to further mentoring or training opportunities with their peers, in existing community spaces or by seeking opportunities to include formal training in funding proposals.
The table below is an initial attempt to classify some of the common topics and areas that may be of interest, based on initial conversations and other learning needs mapping exercises carried by community members and Foundation staff. This is by no means a comprehensive list of all learning needs and will certainly change with time. A large part of the initial testing phase will be to determine if the learning spaces provide enough depth and connections for practical learning and to work with participants to identify topics of interest based on learning and sharing needs and capacities. Some interesting topics to start the program with are highlighted in green, given that they came up frequently in the conversations.
| Category | Issue/topic |
|---|---|
| Specific Funding-related issues |
|
| Programmatic tactics |
|
| Organisational skills / capacities / sustainability |
|
| Technical skills for Wiki projects* |
|
| Interpersonal skills |
|
*
It is important to note that there are a wealth of resources available for learning Wiki technical skills, such as the use of tools, editing for newcomers, etc. This program does not seek to create new training toolkits but generates spaces where knowledge about these tools can be shared and communities can access further mentoring and guidance around these.
Timing will be important. Whilst learning at any stage may be interesting. Learning spaces that coincide with funding proposal development or reporting in each context, can lead to a more practical application of the learning experience.
Timetable
| Phase | Activity | Dates |
|---|---|---|
| Phase 1: Pilot Phase | Initial testing period | Maret 2022 ‒ September 2022 |
| End of Phase 1 | Present results and future of the program | September 2022 |
| Learning and Adjusting | Quick evaluation: evaluate feedback, results through quantitative and qualitative data.
Program adjustment, guarantee future funding and support services. |
Oktober 2022 |
| Phase 2 | Program second phase. May include new scale and support services depending on results and feedback. | November 2022 – September 2023 |
| Design and kick-off [Collective kickoff] | 18 November 2022 | |
| Open Call for WG | Januari 2023 | |
| Start of expanded Team | Februari 2023 | |
| Evaluation | Continual learning and evaluation | Agustus 2023 |
| End of phase 2 | Present results and future of the program | September 2023 |
| Phase 3 | Continual learning and evaluation | October 2023 - ongoing |
Roles
What is the role of the Wikimedia Foundation's Community Development team?
- Process financial support for participants as learning, sharers, or ambassadors and organise other incentives to motivate participation, such as certificates. (for more details read the section on incentives and support).
- Proactively communicate the learning program opportunities in different channels.
- The prime role is not building specific learning content or leading the sharing sessions. However, there are specific areas in which Community Resources can lead learning sessions as the demand arises and in its area of expertise, such as guidance on proposal development, learning, evaluation, etc.
- Promote opportunities for more equitable participation, particularly for underrepresented communities or newcomers, and build a relationship of trust and confidence with grantees so that they feel comfortable expressing capacity needs and a welcoming environment to share with others. Gather learning from the peer program to identify good practises that could be considered in future funding proposals, as well as capacity-building
- Coordinate efforts with other Foundation teams and Regional Funds Committee members to actively participate in the program design and develop content for sessions around their areas of learning and expertise, if there is demand for this. It is important to guarantee a thought partner relationship with other community sharers and develop the desired “learning culture” with Foundation staff or external participants. This could be around issues like Wikimedia tools and innovations, research areas, programmatic tactics, partnership strategies, etc.
- Align the program with relevant Movement Strategy developments and other Foundation or community-led initiatives.
Roles of other Foundation staff:
- Several other teams will actively be part of the Learning Program. They have been key in the initial design phase and it is hoped that they will actively participate in the Program implementation. Particularly Community Development, Community Programs, Movement Strategy, Movement Communications and Partnerships. Possible roles will be:
- Joining the working group to help with operational aspects of the Program.
- Offer support to map interesting cases for learning spaces.
- Review the Skills directory and complement it with information from the programs they are involved in.
- Update information about other learning spaces to connect participants to these.
- Offer methodological support and training tools and approaches.
- Communicate the Program to the Communities they work with.
- Participate in learning spaces as sharers.
- Help monitor and provide feedback on the Program.
- Trust and Safety will also play a role in friendly space issues escalating. Talent and Culture will also be important in helping to promote the Learning Culture based on their experience and tools.
How was this built?
The initial Program design was done through a participatory process, with more than 40 community and Foundation staff members invited to brainstorm around the Program’s focus and strategies. This will be a continual learning process so any community member is invited to share their ideas around the program by adding comments on the talk page or reaching out directly to Jessica Stephenson - jstephenson
wikimedia.org
Summary of Let’s Connect pilot phase
The pilot phase that took place from April to August 2022 covered multiple activities and connections. In fact several learning clinics on different topics were conducted in addition to the 1:1 and cluster connections. The apprehended learning was not only limited to establishing connections but also highlighting key insights about the peer learning space. It was less about numbers and more about if the spaces, tools, support made sense and added value to the communities. For an in-depth look please read the summary report. It is established to showcase the pilot phase processes, reflections, result and detailed learning.
Below stated in brief the main key insights:
Community – Foundation working group
Results: Consolidate a small Community-Foundation team to co-operate the program.
Learning:
- Need to expand, represent all regions
- More community-led is always the answer
- Affiliate-supported members are key
Who is participating?
Results: There is enthusiasm: 140 Wikimedians registered
Learning: Diverse participants:
- Mostly new and medium-level organisers, keen to learn more.
- How to respond to diverse needs offer more training paths?
- Need more affiliate-organised participation: 50% closely associated with affiliates.
Learning clinics
Results:
- 11 Learning clinics around proposal writing, evaluation, planning, story telling, around, around 220 participations
- +15 Sharers: willing to put the time and effort.
- 25% give feedback, about 70% find it useful, but more is needed
Learning:
- There is interest, but we need more sharers proposing.
- How to address different levels of needs and connect to deeper training?
- Connectivity is a big limitation
- Work with affiliates to find ways to support
1:1 Connections
Results: 17 1:1 connections and cluster groups, around 40 participants.
Learning:
- Commitment is a major challenge.
- How to find easier procedures to connect, make sure people get the most out of the space.
- More proactive connecting
- More sharing + organising of resources (this takes time!)
Top skills people want to learn
- Building your organization’s plan and strategy
- Wikimedia Tools (PAWS, Quarry, WDQS) for running queries and scripts
- Defining Learning and evaluation plan
- Engaging in social media, press, and broadcast media
- Volunteer management and development (and interpersonal skills related to this)