This page is a translated version of the page Answers/Process and the translation is 40% complete.


Answers@
For information about the Answers@ process

About
For information about the Wikimedia Foundation

Donors
Find out how to donate and information about how your money is spent

Press
If you're a member of the press looking to contact the Wikimedia Foundation

Affiliates
For information about Wikimedia's international network of affiliated organizations


Answers@ is a Wikimedia Foundation-run email queue to answer (or direct) community and general inquiries. Answers@ is operated by the Movement Communications team.

Wie funktioniert es?

Answers@ is the central, non-specific contact point for questions about the Wikimedia Foundation. Questions and requests sent to answers@wikimedia.org are either handled directly, or forwarded to the relevant team or process. Questions about volunteer or affiliate processes are generally directed to those processes.

If I write to answers@, will my question/request be confidential?

We treat Answers as a Foundation hosted email list and therefore cannot guarantee confidentiality.

Obwohl nur Mitarbeitende der Wikimedia Foundation direkten Zugriff auf die Warteschlange haben, beinhaltet die Bearbeitung von Anfragen oft die Weiterleitung an oder die Kommunikation mit Freiwilligen und Mitarbeitenden von Partnerorganisationen.

When might matters be directed to the volunteer community?

Die Wikimedia Foundation unterstützt zwar die internationale Gemeinschaft von Freiwilligen, die freie Wissensressourcen erstellen und kuratieren, aber wir verwalten weder Inhalte noch Inhaltsrichtlinien selbst.

If a matter falls under the scope of the volunteer community, it will often be directed to the Volunteer Response Team, a group of experienced volunteers who can assist you or direct you to the resources you need.