@metadata | sourceLanguage | "en" |
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priorityLanguages | |
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allowOnlyPriorityLanguages | true |
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description | "video in Introduction to Partnership Building (computer-graded exercises) - Basics of partnership building for Wikimedia volunteers, with computer-graded exercises." |
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label | "WikiLearn - Introduction to Partnership Building (computer-graded exercises) - video: Communicating setbacks" |
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display_name | "Communicating setbacks" |
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subtitle-720-5250-1 | "And that is the last thing you will need to do for this course as you're already working" |
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subtitle-5250-6960-2 | "on your final projects." |
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subtitle-8610-16380-3 | "So moving on, I wanted to say a few words about the importance of communicating the" |
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subtitle-16380-20880-4 | "fact that we have encountered a setback, an obstacle, a problem." |
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subtitle-23580-31280-5 | "I mentioned earlier, that there is a natural instinct to keep the problem a secret." |
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subtitle-31790-33200-6 | "Because it's upsetting." |
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subtitle-33200-35090-7 | "We encountered a problem." |
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subtitle-35090-36470-8 | "We were hoping to succeed." |
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subtitle-36470-37820-9 | "And now here is a problem." |
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subtitle-38030-40850-10 | "And the natural instinct is to want to just solve it." |
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subtitle-40850-44180-11 | "And then nobody would notice and everybody would feel great." |
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subtitle-45020-46760-12 | "And nobody has to worry about it." |
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subtitle-46880-56790-13 | "But, I've seen it happen since I've dealt with grantmaking at the Wikimedia Foundation." |
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subtitle-56790-60990-14 | "I've seen it happen with Wikimedia Foundation grants, where grantees did" |
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subtitle-60990-65190-15 | "encounter problems, didn't tell the Foundation about them, and try to deal with" |
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subtitle-65190-66450-16 | "them on their own." |
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subtitle-66720-73200-17 | "And usually the result is less good than what it could have been, had they shared it" |
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subtitle-73200-74250-18 | "with the Foundation." |
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subtitle-74250-82140-19 | "The Foundation has ways to help and has experience, and has contacts, and is a" |
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subtitle-82140-84510-20 | "sympathetic partner." |
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subtitle-84510-85920-21 | "We want you to succeed." |
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subtitle-85920-87420-22 | "We want your grant to succeed." |
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subtitle-87420-89220-23 | "So if you run into a problem, we want to help." |
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subtitle-90240-96240-24 | "But again, the instinct, the natural tendency of most people is, "oh my God, what" |
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subtitle-96240-97830-25 | "are they going to think about me?" |
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subtitle-97830-99810-26 | "Are they going to consider us a failure?" |
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subtitle-99810-102530-27 | "Will they never give us grants again?"" |
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subtitle-102570-103920-28 | "All kinds of thoughts like that." |
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subtitle-103920-105090-29 | "I've seen it in action." |
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subtitle-105090-106920-30 | "People feel that way and they feel, "no, no, no." |
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subtitle-107070-109890-31 | "The Foundation must never know that we ran into this problem." |
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subtitle-109890-114150-32 | "We must solve it somehow here among ourselves, and then finally give the" |
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subtitle-114150-120060-33 | "Foundation a report that says everything was great!" Again, this instinct is not your" |
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subtitle-120060-122990-34 | "friend! It is also not correct." |
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subtitle-122990-132240-35 | "Because a good partnership is built on trust and a mature" |
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subtitle-132240-137550-36 | "partner, and in this respect, the Wikimedia Foundation is, for example, a mature partner," |
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subtitle-137670-141510-37 | "can handle the fact that there were problems and setbacks." |
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subtitle-141510-147000-38 | "We don't expect everything to go 100% smoothly all the time in all the cases." |
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subtitle-148080-156300-39 | "So actually communicating honestly and in a timely manner, meaning soon after the problem" |
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subtitle-156300-162780-40 | "happens, if you tell your partners about the problems, you are making, your partners," |
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subtitle-163080-169500-41 | "partners in handling the problem, you are partnering on solving the problem!" |
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subtitle-169950-172920-42 | "You are making it everybody's problem." |
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subtitle-172920-176430-43 | "I mean, both sides' problem, rather than just your problem." |
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subtitle-176940-184260-44 | "And you can share your resources, your ideas, your connections, your capacities to" |
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subtitle-184260-188400-45 | "solve the problem, which means you will have a greater chance of addressing it well." |
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subtitle-189920-195770-46 | "And also, after you encounter such problems, you should, of course, learn from them." |
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subtitle-196430-200450-47 | "And after you've learned from them, you should express the learning, you should" |
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subtitle-200450-206420-48 | "share. "We see that this happened and, we dealt with it, and so and so, therefore in" |
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subtitle-206420-212150-49 | "the next event, we're going to do it this other way, or we're going to prepare this" |
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subtitle-212150-218030-50 | "other preparation." Expressing what you've learned is another useful thing to do," |
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subtitle-218030-222410-51 | "because it shows your partner that not only did you deal with the problem, you have" |
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subtitle-222410-224330-52 | "learned from it. You are going to change and improve." |
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subtitle-225050-230000-53 | "That is, again, maybe you've already decided that, but if you don't express it, your" |
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subtitle-230000-233330-54 | "partner may be left wondering, did they learn from this problem?" |
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subtitle-233330-234830-55 | "Are they going to change something?" |
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subtitle-234830-236780-56 | "So make sure you share that." |
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subtitle-236780-242990-57 | "You literally document what you've learned from the problem and communicate that to your" |
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subtitle-242990-245790-58 | "partner. Now, how do we do that?" |
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subtitle-245810-252560-59 | "I think a lot of people are, maybe even wanting to share it with a partner, but they" |
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subtitle-252650-254210-60 | "don't know how to communicate it." |
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subtitle-254210-259280-61 | "They don't know how to start a conversation with bad news, with something that the" |
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subtitle-259280-261290-62 | "partner maybe doesn't want to hear." |
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