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The trouble with tests - fundraising feedbackEdit

Hi there,

Just wanted to drop a bit of 2nd hand feedback on the fundraising tests - some in my OTRS remit and others from RL friends who have run into it and asked me.

  1. There's been one potentially serious technical issue that I've redirected to the appropriate email
  2. Both by email and personal contact, people who know that it's not our normal fundraising time have immediately assumed there's a scam going on. I don't know how this can be better handled without making the trial invalid, but some means of reassuring non-user participants might be beneficial.
  3. I've also had a couple of elder readers ask about alternate (generally cheques etc) means of donating. I know this is a perennial, and I pointed them the right way, but I felt it worth including nevertheless.

Nosebagbear (talk) 18:16, 17 July 2019 (UTC)

@Nosebagbear: - Thank you so much, this is extremely useful feedback, I'll pass this feedback onto my team! Do feel free to post here about any feedback you have in the coming months :) Seddon (WMF) (talk) 19:13, 17 July 2019 (UTC)

Wikimedia India, WMF fundraising, Google, and de-recognitionEdit

I am doing a news piece for The Signpost, which is English Wikipedia's community newsletter.

At the Wikimedia India mailing list in July 2019 you announced a Wikimedia Foundation plan to reform its fundraising in India.

Typically not much major news or interventions come from India. This month, however, the Wikimedia Foundation has withdrawn their recognition of Wikimedia India, the regional chapter. Also on 29 May 2019 there was a report that Google is funding the Wikimedia Foundation programming in India. Because of all these things happening at once, I am wondering what relationship, if any, exists among them. I presume you are a person who can speak to this.

Can you answer these questions?

  1. To what extent has the WMF de-recognition of the India chapter been part of the WMF fundraising planning in India?
  2. To what extent has Google's interest in promoting Wikimedia projects in India been part of the WMF fundraising planning in India?

Thanks Blue Rasberry (talk) 13:56, 19 July 2019 (UTC)

Hey @Bluerasberry:, I'll get a response to you by close of business PDT tomorrow. Seddon (WMF) (talk) 22:22, 22 July 2019 (UTC)
Deadline for publication is end of week so take your time. See the article draft at en:Wikipedia:Wikipedia_Signpost/Next_issue/News_and_notes. Thanks. Blue Rasberry (talk) 22:27, 22 July 2019 (UTC)
I expect that we publish Wednesday 31 July. Comment or not as you like - you can see the developing article. Any part of it is up for correction or change. Thanks. Blue Rasberry (talk) 21:24, 29 July 2019 (UTC)
Hey @Bluerasberry: Hope this background context is helpful. The de-recognition of Wikimedia India was a decision taken independently by the Affiliations Committee. Neither I nor anyone within the Fundraising team were aware of, nor involved in, either the decision to derecognise Wikimedia India or the discussions leading up to it. However, Ill do my best to answer your questions with that context in mind.
Wikimedia has a very engaged and growing community in India who together have created significant and lasting impact within our global movement. In the same way we do in other geographies globally, the Wikimedia Foundation fundraising team and I still look forward to collaborating with all the Wikimedia affiliates in India, along with other partners including The Centre for Internet Studies (CIS), an allied non-profit organization whose mission is to catalyze the growth of the open knowledge movement in South Asia and in Indic languages.
To clarify any confusion, it has been a priority of the Wikimedia Foundation to grow Wikimedia projects in India. We collaborate with partners to achieve our goals, but global participation has been a long term priority for the Foundation. Global reader growth has been something the Foundation has been steadily working on for the past three years with the New Readers programme. The programme covered by Wired in January 2019 and The Economic Times in May 2019 was Project GLOW (Growing Local language Content on Wikipedia) and will run across six locales including India, Indonesia, Mexico, the Middle East & North Africa, and Nigeria. The project is based off of last year’s successful Project Tiger that we ran in India and this expanded programme has been in planning since May 2018 and publicly mentioned last year at Wikimania 2018. Support from Google will enhance our ability to cover all six countries, expanding beyond India. The nature of the support will always be dependent on local community preferences and may look different in each country.
Google’s support of Project GLOW has played no part in our online fundraising plans in India. The fundraising team has been trying to find a payment processor that would allow us to re-engage with donors in India for several years. After some searching, we have now identified a payment processor that can provide the user experience our readers and future donors deserve. We look forward to giving readers in India the ability to support Wikipedia. Thanks Seddon (WMF) (talk) 12:35, 30 July 2019 (UTC)

Wikimania2019_regEdit

Hi Seddon,

This Central Notice campaign shows a banner asking for talks and submission for Wikimania. Call for this has been closed though, the programme is (kinda) ready. Did you maybe mean to turn on a general notice to come to the conference?

Ciell (talk) 15:58, 24 July 2019 (UTC)

@Ciell: - This edit should have fixed that. Is the issue still present? Seddon (WMF) (talk) 16:13, 24 July 2019 (UTC)
I don't see it any more, how can I force it to show? Ciell (talk) 16:21, 24 July 2019 (UTC)
It's still showing: "Call for submissions: speakers and session can apply until 9 June 2019." Ciell (talk) 06:17, 26 July 2019 (UTC)
@Ciell: I think it might be a dodgy translation. It should be this: https://meta.wikimedia.org/w/index.php?title=Wikimedia_Blog/Drafts/Aliona_Bogdanova_profile&banner=Wikimania_2019_reg&uselang=en&force=1 Seddon (WMF) (talk) 12:53, 26 July 2019 (UTC)
No, it doesn't say that. It says 9th of June. [1] Ciell (talk) 18:07, 26 July 2019 (UTC)

CentralNotice calendarEdit

I see that you enabled certain banners for Wikimania. Are you the main contact person for these banners? If so, could you please add the appropriate entry to the calendar? Thanks. --Yair rand (talk) 01:06, 25 July 2019 (UTC)

Next Fundraising piece of FeedbackEdit

I'd received a couple of somewhat similar OTRS messages, with one specific request to pass on. It's a good mix and fairly well-written: Nosebagbear (talk)

Hello,
I have just been asked for a donation when using Wikipedia and I wanted to offer my five cents regarding your donor strategy.
Background: lifetime user of Wikipedia. Have donated in the past. Not a lot.
I usually click away from any donation requests (as I am on low income and donate only sporadically when I can), but the appeal was well written and I have used the resource, so decided to pitch in for its upkeep. The click-through form made me back away in irritation halfway through, though. I didn't want to opt in for marketing communications, and was asked to reconsider (thank you, I had considered already). Then I opted for a one-time donation and was asked to make a recurring donation instead (thank you, I had made my choice by clicking the preferred option before). It really is not great. I can't be the only person annoyed by aggressive begging tactics. It's okay to ask for a donation, but not to repeatedly badger the donor to change their mind once they selected the options they prefer. Sorry, but you got this one wrong.
I'm not writing this because I'm foaming at the mouth; I'm writing it because I care and I want you guys to get the donations that you need in order to run this excellent resource ad-free.
Best wishes,

Fundraising banners by affiliatesEdit

The current CentralNotice guidelines say that "Banners for fundraising and external surveys should be discussed at least 21 days and requires approval from Wikimedia Foundation in all instances. For these please contact Joseph Seddon. [...] Online fundraising banners run by affiliates are approved via legal agreement with the Wikimedia Foundation and again do not need additional approval."

So, I would really like for fundraising banners in general to be discussed on Meta in advance, but in the current absence of that, I would at least like to know how these things are currently handled. Do you happen to know if there are any (on- or off-wiki) discussions before affiliates run fundraising banners? Is there a list of such legal agreements between the WMF and affiliates somewhere (including contents)?

I noticed that WMIL just started a Fundraising campaign and I wasn't able to find any on-wiki documentation of it, which is quite frustrating. I would like to know at least in general how such things work, and perhaps to add the information to some relevant pages. Thanks. --Yair rand (talk) 04:58, 13 August 2019 (UTC)

Seddon, any replies? Also, see User_talk:TSkaff_(WMF)#Fundraising_in_India. Winged Blades of Godric (talk) 10:15, 28 August 2019 (UTC)
I expect some response from you. Winged Blades of Godric (talk) 13:51, 3 September 2019 (UTC)

Upcoming Fundraising reportEdit

I notice that you mentioned in a recent update that the Fundraising teams are in the middle of finalizing the upcoming Fundraising report. Would it be possible to make sure the upcoming report doesn't include any "more than X"/"over X" stats in lieu of more precise numbers? There are sometimes problems with saying that something was just "more than" a certain number. (For example, previous years' reports have shown a progression of how many fundraising emails are sent per year, from 685,371 to 1,332,184 and then from 5,710,299 to 14,598,979 to 19,289,697 to "over 7 million" in the last report, which is vague enough to be problematic in light of the previous figures.) --Yair rand (talk) 23:09, 1 September 2019 (UTC)

@Yair rand: the report is pretty much finalised so I don't envisage any changes being made this late in the game but it's feedback worth noting for next year. Seddon (WMF) (talk) 00:47, 2 September 2019 (UTC)
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