You've got mailEdit

Hello Katherine, please see your WMF email - need an appropriate contact in regards to an OTRS request. Thank you, — xaosflux Talk 16:30, 11 January 2020 (UTC)

@Xaosflux: If this hasn't already been answered via email, then I'm the Foundation staff member assigned to support OTRS-admins and I'd be happy to point you in the right direction, if you're able to fwd the question/details to me. Quiddity (WMF) (talk) 22:12, 14 January 2020 (UTC)
@Quiddity (WMF): please see ticket:2020010710005979 . Katherine did reply to me over the weekend, I'm waiting for another follow up but if you know the answer that would also be great! — xaosflux Talk 23:08, 14 January 2020 (UTC)
@Quiddity (WMF): correction it is ticket:2020010710005979. — xaosflux Talk 23:10, 14 January 2020 (UTC)