User:MCruz (WMF)/Sandbox/WRC/SuSa/Areas
Skills Development
Evaluation Tools & Resources
Programs reports and toolkits
Learning Patterns: share lessons
Reporting and Storytelling
Surveys and Programs Tools
IdeaLab and Inspire Campaigns
Community Capacity Development
Grants Support
Grants for individuals
Grants for organizations
Join a grant committee
Grants impact reports
Product Development
Translate interface and documentation
Technical Collaboration Guidance
Virtual and in-person events
Newsletters
Global Reach
Africa and the Middle East
Asia and Eastern Europe
Latin America and the Caribbean
Product and Research
Communications
Storytelling and messaging
Press
Design and branding
Blog and Social media
Audience research
Capacity building
Communications Resource Center
Communications Committee
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The Support and Safety team supports staff, the public and volunteers in our community through approximately 12 workflows in three broad areas.
Direct community support edit
The Support and Safety team works to build bridges between our international and linguistically diverse editor base and maintains contact with communities across the globe. We step in to facilitate interactions among volunteers, WMF and the public and to support several key community functionary groups in their work.
Regular workflows include:
- Liaison work: to OTRS, CheckUser, arbitration committees, Oversighters, and other global functionaries
- Correspondence support: Answers@Wikimedia email system, Business@Wikimedia, postal mail, and product ownership of the mailing lists
- Change management and support for program roll-outs
- Internal wiki support: stewards wiki, check-user wiki, ombudsman committee wiki
Trust and Safety edit
We step in to protect the safety and integrity of our users, our contributors, and the public. We support a healthy environment on our projects through several work areas. Among other measures, we operate email lists for major problems on Wikimedia projects, including suicide threats, threats of violence, and child pornography. We also own the policies regarding Wikimedia Foundation bans of users from the projects and bans from WMF-funded or supported events, and we work with other internal teams to address concerns about user privacy and freedom.
- Throughout FY 2015-2016, Support and Safety will be researching harassment and behavioral issues. We are conducting discussions with contributors, stakeholders, and the academic community, gathering data on how other online organizations address such matters (what works and what doesn’t) and how various Wikimedia communities handle issues. For some of the resources we are investigating, see Online harassment resource guide. For a list of NGOs that support victims of harassment or the fight against harassment, see Support.
Regular workflows include:
- Evaluation and reporting: Child pornography reports, Emergency@Wikimedia
- Global & Event bans: requests, inquiries, investigations & maintenance
- Identification and access rights for community
- T&S database management: mandatory and best-practice record-keeping
Internal support edit
- We provide guidance, advice and support to Foundation staff, the Board, and committees. We assist staff routinely with community and content related concerns, including processing DMCA takedown and notification requirements and, where necessary, responding to search warrants and legally valid subpoenas. We help onboard new staff about community norms and practices, and we manage requests for advanced user rights required for staff members to do their work by assessing needs and liaising with the stewards.
Regular workflows include:
- Supporting Executives: the Executive Director, the Executive Office, Jimmy Wales.
- Liaison work: to the election committee, the cross-wiki Ombudsman Commission, and other WMF teams. Consultations on community issues are made available on request to all non-engineering teams and departments. (Engineering teams and departments work with Community Liaisons)
- Supporting the staff: Advanced privileges and user rights for staff, community on-boarding
- Legal support: DMCA takedown and notification requirements, search warrant and subpoena compliance