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My name is Jim. I'm a retired admin on the English Wikipedia and on the OTRS system, and most of my involvement on meta centers around OTRS.
Thanks to unified login I have this username on all public WMF wikis. (This is especially handy in dealing with tricky OTRS-related issues.) You can see all of my most recent contributions with Luxo's tool.
There's more specific information available at en:User:Jredmond, if you're interested. You can also leave a note on my talk page here or e-mail me directly.