Social media/Strategy for Wikipedia

The big idea

The big idea is connected to our goals, but it is not the same thing. It shapes our content and choices. It defines the type of content our followers should expect from us when they follow us on social media. And it is our overarching concept that is reflected in every piece of content we publish.

The big idea for Wikipedia

We expand people's understanding of the world by bringing free knowledge to life.

Let's break down the big idea and clarify each part of it:

expand understanding

We strive to illuminate, provide context, offer layers of information and understanding. We share information that may not be found elsewhere.

Wikipedia's social media channels help develop connections between knowledge and people, cultivate audiences that will act as promoters of the brand, and elevate the brand's online presence.

Our followers are exposed to new ideas, cultures, peoples.
We are eager to add new perspectives to our content and surprise our audiences.

Our overall goal is to expand people's understanding of free knowledge, including its construction and dissemination.

bring to life

We are trying to build a world where knowledge is free and accessible to all. In this world, all knowledge exists – serious, quirky, brief, extensive, scientific, cultural, historic, contemporary.

On social media, Wikipedia is “free knowledge land”.

Our content is neutral, reliable, based on sources. What we present is fact based, reliable information, in an online world of increasing misinformation and disinformation.
How we share our information matters; Wikipedia must be a reflection of the movement's values.

free knowledge

When we say “free knowledge”, we mean two different aspects of a similar subject:

The philosophy, which comprises our free knowledge model, open-source environment, and related values.
The content, including the articles, files, pages, and any piece of information hosted on each Wikimedia project.

Target audience

Who is our audience?

Social learners: Our readers and followers that may not be part of the movement yet but are looking to learn and be entertained.
Social searchers: New audiences using social media to search for information and content. They may be casual visitors that we can convert to followers. They find us through search or algorithms, but have very basic familiarity that Wikipedia exists.
Wikimedians: Contributors are an important audience for both collaboration and potential sources of content. We need to make them feel appreciated and acknowledged in our social content, as well as supported to contribute to positive discussions.

How do we engage with them?

Social learners
- We do want to engage with questions and comments and use that as an opportunity to share additional content or links from Wikimedia projects.
- We do not want to engage with them in political or opinion debates of any kind.
Social searchers
- We do want to delight and inform them, to encourage their learning and positive comments.
- We do not want to offer opinions on a topic or a question.
Wikimedians
- We do want to be thankful and appreciative of their contributions and commitment. We can be casual and fun.
- We do not want to get into debates over the policies and practices of Wikipedia.

Who else do we want to reach?

Young audiences: Our audiences belong to different age groups, depending on the social platform. But it is important to captivate younger audiences and Gen Z, in order to make sure we remain relevant for years to come.
Women: Less than 20% of all biographies on Wikipedia are about women. To change that and reflect the world's diversity, our audiences have to feel motivated to contribute. More women need to see themselves in our content and platforms. Social media can help promote the work that is happening to close the gender gaps on Wikimedia projects, and help attract more women as audiences.
Global South: Content on Wikipedia has to reflect the global nature of the free knowledge movement and projects. Our followers live all around the world. But we are eager to tell the stories of communities and people that are often overlooked by history and the media.

Tone of voice

Wikipedia's tone of voice

A curious and adventurous spirit who seeks freedom and access to the unknown.

This never ending quest is in our nature and drives us to see more, learn more, and collect our discoveries to share with everyone, everywhere.

It is not a mountain we climb or a distant shore we seek to chart; it is instead the endless horizon of human knowledge and experience.

What we stand for

Wikipedia has an energetic, action-oriented role, which is about discovery as much as it is about the curation and sharing of those discoveries with everyone, everywhere.

We feel this approach is more akin to the spirit of the free knowledge movement.

It also allows for a flexible tone, and is capable of building strong connections with social media audiences.

Our tone

We are inspired by the truth that we learn and approach it with clear-eyed enthusiasm.

We are:

Casual & friendly
Brave
Curious
Enthusiastic
Impartial

Our path to success


FROM	TO	BY
A beloved, community-fed, but passive, web-based educational resource offering knowledge as a service.	A thriving, knowledge-driven, edutainment social presence, championed by the people who nurture knowledge as a life-force for a better humanity.	Expanding storytelling across multiple platforms, channels, and media types – including through social media.

Content pillars

Basic principles for Wikipedia

Edutainment: Our content has to be informative and entertaining. We relish the chance to share something we have learned with our audience and have fun in the process, all while opening up creative avenues for building a relationship with them.
Real time: Sharing content in real time and responding to trends is a key way to engage with and stay relevant for audiences while remaining true to who we are.
Global voices: Being a global brand and highlighting our diversity is a critical aspect of showing who we are. As the lead brand channel, we should curate and create content that reflects the global reach of Wikipedia.

About our content pillars

Our content pillars enable us to focus on areas of storytelling. While there is a baseline mix of content, they are meant to fluctuate each month.

By “turning the volume up and down”, based on the yearly calendar, communication priorities, and current events, there is a flexible structure to keep our audience engaged and grow new audiences organically.

Our insights tools will help determine the balance of content under each pillar. It will also help us ensure that we are applying a DEI (diversity, equity, and inclusion) lens to the balance of content, so that it is appealing to our global audiences.

Content pillars overview


Topical and timely learning			Novel and new learning		Why support
1. Calendar-based content	2. Current events and trends	3. Curated content	4. Discovery	5. Connections	6. Our impact
Seasonal, cultural, and event-driven content. This could be something we own, like “On this day,” or a day or culture moment we explore like Sanja Matsuri.	Interacting with trends or current events that we can authentically play a role in, while keeping aligned to our tone of voice and mission. Example: the Barbie movie and shades of pink	Content made within our Wikipedia channels or content that involves Wikipedia that we can share on our own channels – to add value for our audience or show our global reach. Examples: Scottish wildcat and shrug.	Content that is built around the discovery of new and “unknown” information contained within our platform. Example: Buffalo buffalo Buffalo buffalo buffalo buffalo Buffalo buffalo.	Wikipedia can help make connections that bring us all together, whether tracing the global roots of a problem or how a style of music evolved. Example: Stone of Scone.	Sharing the real and tangible scale of our impact and what it means for our audience will be important validation of the value of the platform and its importance. Example: A Wiki Minute.
Baseline
20%	15%	5%	30%	20%	10%

This distribution breakdown allows for a combination of many factors, such as alignment to our brand values and content that can be easily prepared or anticipated. We will monitor this distribution regularly to achieve balance on a yearly-basis, while also having flexibility about making posts that serve our communications needs and are relevant to the current trends and events going on around the world.

Look & feel

The visual identities used on Wikipedia social media channels were reformulated in May 2024. Our objective is to achieve consistency and recognizability, so that content can be clearly understood by audiences as coming from our brand.

This reimagined look & feel respects the social media strategy presented in this page. It is also translated into templates to be applied when producing both static and video content.

This section will be updated soon.