Community Capacity Development/Ukrainian 2016/post-training survey
In the context of the Community Capacity Development pilot program by the Wikimedia Foundation, conflict management training was given to the Ukrainian community, and a survey was conducted among the participants immediately after the training concluded. These are the results of the survey.
There were 15 respondents to the survey. (n = 15)
- two thirds of the respondents felt prepared to handle conflict on Wikipedia
- 80% of respondents found the training useful or very useful
- more than 50% of respondents expected the training to be beneficial or very beneficial to the community in coming months. A third did not have expectations.
- 86% were happy with the choice of topics covered in the training
- 80% were satisfied or very satisfied with the usefulness of the material presented on each topic
- 80% were very satisfied with the main instructor
- all respondents were satisfied or very satisfied with the logistics
- 40% found the "conflict in the room" session most useful; 33% found the distinction between positions and interests most useful
- opinions were divided more diversely about the lease useful session, including the introduction, recap, and next steps sessions.
- 60% did not find the translation into Ukrainian useful; 33% found it useful or very useful.
- 60% of respondents indicated they learned something, or learned a lot, during the training; only one respondent indicated they have not learned something new.
- all but one respondent indicated it was easy or very easy to get answers from the instructors.
- almost 50% indicated they are likely or very likely to share what they've learned
- some key insights cited in the open question about most significant thing learned:
- the importance of making people feel heard (cited most often)
- distinction between positions and interests
- self-examination for one's own role in conflict
- finding common interests and acknowledging the parts one can agree with, as a technique