Wikimedia CH/Community Survey 2015
Community Survey Edition 2015
editWikimedia CH has launched its first community survey in June 2015 in order to better understand the wishes, needs and concerns of our members and of the communities we want to serve and facilitate in Switzerland.
The inputs we get from this survey will help us to improve our services and our work as an association as well as to shape our future plans and strategy.
The survey was being hosted on Qualtrics.com with a login we got from the Wikimedia Foundation. The survey was online from June 18 until July 1st and available in four languages (de, fr, it, en). We communicated the survey-link on the central notice banners in Wikipedia (registered users on de, fr, it & en) & on Wikimedia Commons in Switzerland, as well as via eMail to our members. Besides english, the survey is available in french, italian and german language. Please contact us in case you're interested to get the translations.
Banner Text
editParticipate in our Community-Survey!
Wikimedia Switzerland would like to better understand your wishes and needs in order to align and improve our services. Thanks for your help!
Analysis & Evaluation
editA total of 184 people participated in our survey, whereof 40 are a member of our associations, 96 are contributors to Wikimedia projects and 48 people are both, e.g. a member of Wikimedia CH as well as a contributor to Wikimedia projects:
| Answer | No of responses | Percentage |
|---|---|---|
| Member | 40 | 22 |
| Contributor | 96 | 52 |
| Member as well as contributor | 48 | 26 |
| Total | 184 | 100 |
For how many years have you been contributing to Wikipedia and/or other Wikimedia Projects, like Wikimedia Commons?
editPlease note that this question obviously has only been shown to participants of the survey who indicated to be a contributor to Wikimedia projects.
| Answer | No of responses | Perentage |
|---|---|---|
| Less than 1 year | 18 | 13% |
| 1 up to 5 years | 48 | 33,00 % |
| 5 up to 10 years | 46 | 32 % |
| More than 10 years | 32 | 22 % |
| Total | 144 | 100 % |
Which of the following groups support you in your work as Wikipedian and/or Wikimedian (in Wikimedia Projects)?
editMultiple answers are possible.And please note that this question has only been shown to participants of the survey who indicated to be a contributor to Wikimedia projects.
%3F_Multiple_answers_are_possible.png)
| Answer | No of responses | Percentage |
|---|---|---|
| other users, whom I don’t know in “real life” | 58 | 40% |
| nobody supports me, and that’s how I want it to be | 51 | 35,00 % |
| other users, whom I do also know from “real life” (f.ex. Stammtisch, Wikipérmanence) | 41 | 28 % |
| Wikimedia CH (Switzerland) | 32 | 22 % |
| nobody supports me, but I wish to be more supported | 13 | 9 % |
| Wikimedia DE (Germany) | 13 | 9 % |
| The Wikimedia Foundation | 9 | 6 % |
| my surrounding family | 8 | 6 % |
| my educational institution (f.ex. from your school, University etc.) | 6 | 4 % |
| Wikimedia FR (France) | 5 | 3 % |
| Wikimedia AT (Austria) | 5 | 3 % |
| my employer | 4 | 3 % |
| others [1] | 4 | 3 % |
| Wikimedia IT (Italy) | 4 | 3 % |
For how long have you been a member of Wikimedia CH?
editPlease note that this question obviously has only been shown to participants of the survey who indicated to be a member of Wikimedia CH.
| Answer | No of responses | Perentage |
|---|---|---|
| Less than 1 year | 27 | 33% |
| 1 up to 5 years | 41 | 49,00 % |
| More than 5 years | 15 | 18 % |
| Total | 83 | 100 % |
What were your main reasons for becoming a member of Wikimedia CH?
editMultiple answers are possible. And please note that this question has obviously only been shown to participants of the survey who indicated to be a member of Wikimedia CH.
| Answer | No of responses | Perentage |
|---|---|---|
| To support Wikipedia and/or another Wikimedia-Project | 63 | 76% |
| Because I am convinced that free access to free knowledge is crucial | 63 | 76,00 % |
| To contribute to the activities of the Association Wikimedia CH | 27 | 33 % |
| To meet like-minded people | 14 | 17 % |
| To participate in activities | 12 | 14 % |
| Other reasons [2] | 6 | 7 % |
| I don't know/ No answer | 2 | 2 % |
I am an active member of the association Wikimedia CH and/or an active participant in activities of Wikimedia CH.
editPlease note that this question has only been shown to participants of the survey who indicated to be a member of Wikimedia CH.
| Answer | No of responses | Perentage |
|---|---|---|
| Fully applies | 17 | 20% |
| Rather applies | 14 | 17,00 % |
| Does rather not apply | 26 | 31 % |
| Does not apply | 21 | 25 % |
| None of the above apply | 5 | 6 % |
| Total | 83 | 100 % |
Were your expectations of becoming a member fulfilled? Please indicate a number on the scale of 1-10
edit1 indicates "not at all" and 10 indicates "fully". Furthermore please note that this question has only been shown to participants of the survey who indicated to be a member of Wikimedia CH.
| Answer | No of responses | Perentage |
|---|---|---|
| 1 | 1 | 1% |
| 2 | 1 | 1 % |
| 3 | 2 | 2 % |
| 4 | 5 | 6 % |
| 5 | 14 | 17 % |
| 6 | 8 | 10 % |
| 7 | 12 | 14 % |
| 8 | 20 | 24 % |
| 9 | 6 | 7 % |
| 10 | 14 | 17 % |
| Total | 83 | 100 % |
I would recommend a friend to become a member of Wikimedia CH
edit(1 = not at all, 10 = fully)
With this question we gauged the loyalty of our associations members. Therefore we asked the participants to attribute a value between 1 (not at all) and 10 (fully) to the following statement “I would recommend a friend to become a member of Wikimedia CH”. Based on this question, we were able to generate the Net Promoter Score.
Long story short: 42 people responed with a score of 9 or 10 (equals 50% of all people who have answered this question). These members of our association can be considered as promoters and loyal enthusiasts. In contrast, we had 21 people who responded with a score of 0 to 6. These 24% are considered as unhappy members. The Net Promoter Score is calculated by subtracting the percentage of customers who are Detractors from the percentage of customers who are Promoters, e.g.: 50% minus 24% equals a NPS of 26. To put this result in perspective: According to Wikipedia, an NPS that is positive (i.e., higher than zero) is felt to be good, and an NPS of +50 would be excellent.In the longterm, it is our target to sustainably improve our NPS value over the upcmoing years by aligning our activities and services according to the needs of our communities.
Please note that this question has only been shown to participants of the survey who indicated to be a member of Wikimedia CH.
| Answer | No of responses | Perentage |
|---|---|---|
| 1 | 1 | 1% |
| 2 | 2 | 2 % |
| 3 | 1 | 1 % |
| 4 | 1 | 1 % |
| 5 | 11 | 13 % |
| 6 | 5 | 6 % |
| 7 | 11 | 13 % |
| 8 | 9 | 11 % |
| 9 | 16 | 19 % |
| 10 | 26 | 31 % |
| Total | 83 | 100 % |
I have a feeling of "belongingness" to Wikimedia CH.
editPlease note that this question has only been shown to participants of the survey who indicated to be a member of Wikimedia CH.
| Answer | No of responses | Perentage |
|---|---|---|
| fully applies | 28 | 16 |
| rather applies | 51 | 29 % |
| does rather not apply | 45 | 26 % |
| does not apply | 30 | 17 % |
| None of the above apply | 20 | 11 % |
| Total | 174 | 100 % |
I feel appreciated and valued by Wikimedia CH.
editPlease note that this question has only been shown to participants of the survey who indicated to be a member of Wikimedia CH.
| Answer | No of responses | Perentage |
|---|---|---|
| fully applies | 32 | 18 % |
| rather applies | 51 | 29 % |
| does rather not apply | 30 | 17 % |
| does not apply | 18 | 10 % |
| None of the above apply | 43 | 25 % |
| Total | 174 | 100 % |
I am satisfied with the strategic direction of Wikimedia CH.
editPlease note that this question has only been shown to participants of the survey who indicated to be a member of Wikimedia CH.
| Answer | No of responses | Perentage |
|---|---|---|
| fully applies | 30 | 17 % |
| rather applies | 62 | 36 % |
| does rather not apply | 7 | 4 % |
| does not apply | 8 | 5 % |
| None of the above apply | 67 | 39 % |
| Total | 174 | 100 % |
Which of the following services of Wikimedia CH are of (greatest) importance to you?
editPlease note that this question has been shown to all participants of the survey.
_importance_to_you%3F.png)
| Answer | No of responses |
|---|---|
| Providing advice | 57 |
| Providing a network of contacts | 55 |
| Hosting events | 53 |
| Newsletter | 45 |
| others [3] | 34 |
| Reimbursement of travel costs | 30 |
| Scholarships to attend Wikimania/WikiCon | 27 |
| Microgrants | 27 |
| Equipment loans and/or press accreditations | 24 |
Which form of service or support does Wikimedia CH not yet offer but would be of interest to you?
editMultiple answers are possible. And please note that this question has been shown to all participants of the survey.
| Answer | No of responses |
|---|---|
| Technical training workshops (Wikidata, Mediawiki, etc.) | 49 |
| Thematic meetings (workshops for photographers, for teachers, etc.) | 45 |
| Discount to access in museums or online libraries or cultural events | 37 |
| Support/consultation for grant applications within the Wikimedia movement | 18 |
| others [4] | 18 |
| Online contests in Wikipedia, Wikisource, etc. | 15 |
| Weekly editing sessions/edit-a-thons in presence | 12 |
Are you an active member of other swiss associations?
editPlease note that this question has been shown to all participants of the survey.
| Answer | No of responses | Percentage |
|---|---|---|
| No | 71 | 39 % |
| Yes, of one other association | 35 | 19 % |
| Yes, of two other associations | 31 | 17 % |
| Yes, of three or more other assocations | 47 | 26 % |
| Total | 184 | 100 % |
On which “channels” are you following the activities of Wikimedia CH?
editPlease note that this question has been shown to all participants of the survey.
| Answer | No of responses |
|---|---|
| I am subscribed to the mailing list (f.ex. wikimediach-l@lists.wikimedia.org) | 44 |
| I visit the Website www.wikimedia.ch | 34 |
| Through personal contacts with employees or board members of the association | 31 |
| Through the members wiki | 20 |
| I follow you on Twitter | 19 |
| On other channels [5] | 17 |
| Through Facebook | 16 |
| I get information at events that I visit | 13 |
Would you like to be more informed about the activities of Wikimedia CH?
editMultiple answers are possible. Furthermore please note that this question has been shown to all participants of the survey.
| Answer | No of responses |
|---|---|
| I feel like I am just “enough” informed | 87 |
| Yes, through Wikipedia | 32 |
| Yes, on the Website. | 27 |
| Yes, on the Mailinglist | 19 |
| No, I would like to be less regularly informed | 16 |
| I don't know / No answer | 11 |
| Yes, through other channels [6] | 10 |
| Yes, on the Members wiki | 7 |
| Yes, on Twitter | 7 |
| Yes, through Facebook | 6 |
Footnotes
- ↑ f.ex. relatives or Wikipedians in my neighbourhood
- ↑ f.ex. to better understand how Wikipedia works, to bring forward the collection of all human knowledge
- ↑ WMCH taking over painful tasks, inspiration and advice, occasional support of the Zurich Stammtisch meetings
- ↑ make certain collections from GLAM institutions accessible, certificate for volunteers, links to other media-platforms, more transparency, more solid structure and more performant support
- ↑ Newsletter, in Wikipedia itself, on the "Wikimedia CH"- or "WikiProjekt Schweiz"-Discussion pages in de:wp,eMails which are sent to members
- ↑ through built in widges on discussion pages or eMail
Individual Feedbacks & Comments
editAt the very end of the survey, the participants found the opportunity to share a comment or feedback with us. The following list isn't complete but represents some topics and type of comments which were made. Please note that we don't publish all individual comments that have been made, due to ensure anonymity.
- * " I am looking forward to see the results of this survey!"
- * " The association has to more proactively approach authors directly on Wikipedia. This is only possible if the barrier is being kept very low and if the association is active on the platform where the communities are".
- * “Thanks - and keep up your dedicated and committed work”
- * "I am a contributor and I have not really "noticed" Wikimedia CH so far. It's not entirely clear to me, what the services of Wikimedia CH are."
- * '"I missed the technical training workshop on photography (...) A YouTube video summary of the training workshop might be a good goal. Thanks."
- "I didn't know about Wikimeda CH until now. I am editing quite exclusively the english Wikipedia. Now I am going to inform myself about Wikimedia!"
- * "… in the Community Liaison we found a prudent, fair, competent and flexible contact person, who is always there for us. Thank you for this."
Questionnaire
editHere you go with the Community Survey Version which will be used in summer 2015 within Wikimedia CH, after Wikimedia Netherlands and Wikimedia Austria have implemented similar surveys. The timeline is planned for June 16 - June 30 2015 (2 weeks) and the survey will be announced on all our communication channels as well as via central notice banner for logged in users in Switzerland.
- Translation/Adaptation from
- Technical Info:
- Depending on being a member/not being a member of the association WMCH and/or being an active Wikimedian (e.g. contributing to Wikimedia Projects), the questions displayed do vary.
- Please note the word “active” refers to 3 or more edits made per month.
Community Survey Wikimedia CH summer 2015We are launching our community survey in order to better understand your wishes, concerns and needs. The inputs we get from you will help us to improve our services and our work as an association as well as to shape our future plans and strategy. The survey is available in german, french, italian and english language and we're happy to receive your answer before July 1st. Thank you so much for your participation.
Which sentence is true for you?
[ ] I am a member of the association Wikimedia Switzerland
[ ] I am an active contributor on Wikipedia and/or another Wikimedia-Project (e.g. Wikimedia Commons, Wikisource etc.)
[ ] Both are true
For how long have you been a member of Wikimedia Switzerland?
[ ] Less than 1 year
[ ] 1 up to 5 years
[ ] More than 5 years
For how many years have you been contributing to Wikipedia and/or other Wikimedia Projects?
[ ] Less than 1 year
[ ] 1 up to 5 years
[ ] 5 up to 10 years
[ ] More than 10 years
Does the following statement apply to you: I am an active member of the association Wikimedia CH and/or an active participant in activities of Wikimedia Switzerland?
[ ] Fully applies
[ ] Rather applies
[ ] Does rather not apply
[ ] Does not at all apply
[ ] None of the above apply
What were the main reasons for becoming a member of Wikimedia CH?
Multiple answers are possible.
[ ] To support Wikipedia and/or another Wikimedia-Project
[ ] To contribute to the activities of the Wikimedia CH association
[ ] Because I am convinced that access to free knowledge is crucial
[ ] To participate in activities
[ ] To meet like-minded people
[ ] Other reasons: _________________________________________.
[ ] I don’t know / No answer.
Were your expectations of becoming a member fulfilled?
Please indicate a number on the scale of 1-10 (1=not at all, 10:fully).
[ ] 1 [ ] 2 [ ] 3 [ ] 4 [ ] 5 [ ] 6 [ ] 7 [ ] 8 [ ] 9 [ ] 10
Please rate the following statement: I would recommend a friend to become a member of Wikimedia Switzerland?
Please indicate a number on the scale of 1-10 (1=not at all, 10=fully).
[ ] 1 [ ] 2 [ ] 3 [ ] 4 [ ] 5 [ ] 6 [ ] 7 [ ] 8 [ ] 9 [ ] 10
Does the following statement apply to you: I have a feeling of “belongingness” to Wikimedia Switzerland.
[ ] Fully applies
[ ] Rather applies
[ ] Does rather not apply
[ ] Does not apply at all
[ ] None of the above apply
Does the following statement apply to you: I feel appreciated/valued by Wikimedia Switzerland.
[ ] Fully applies
[ ] Rather applies
[ ] Does rather not apply
[ ] Does not apply at all
[ ] None of the above apply
Does the following statement apply to you: I am satisfied with the strategic direction of Wikimedia Switzerland.
[ ] Fully applies
[ ] Rather applies
[ ] Does rather not apply
[ ] Does not apply at all
[ ] None of the above apply
Which of the following groups support you in your work as Wikipedian and/or Wikimedian (in Wikimedia Projects)? Multiple answers are possible.
[ ] other users, whom I don’t know in “real life”
[ ] other users, whom I do also know from “real life” (f.ex. Stammtisch, Wikipérmanence)
[ ] my educational institution (f.ex. from your school, University etc)
[ ] my employer
[ ] my surrounding family
[ ] Wikimedia CH (Switzerland)
[ ] Wikimedia DE (Germany)
[ ] Wikimedia AT (Austria)
[ ] The Wikimedia Foundation
[ ] none of the above, but others support me, such as: _____________________
[ ] nobody supports me, but I wish to be more supported
[ ] nobody supports me, and that’s how I want it to be
Which of the following services from Wikimedia Switzerland are of (greatest) importance to you?
You can indicate multiple answers.
[ ] Reimbursement of travel costs
[ ] Scholarships to attend Wikimania/WikiCon
[ ] Microgrants
[ ] Rental of Equipment and/or press accreditation
[ ] Literature Scholarships
[ ] Organizational support
[ ] Providing a network of contacts
[ ] Hosting events
[ ] others, such as ____________________________________.
Which form of service/support does Wikimedia Switzerland not yet offer but would be of interest?
[ ] Weekly editing sessions/edit-a-thons in presence
[ ] Online contests in Wikipedia, Wikisource, etc.
[ ] Technical training workshops (Wikidata, Mediawiki, etc.)
[ ] Thematic meetings (workshops for photographers, for teachers, etc.)
[ ] Discount to access in museums or online libraries or cultural events
[ ] Support/consultation for grant applications within the Wikimedia movement
[ ] others, such as ____________________________________.
Are you following the activities of Wikimedia Switzerland? You can indicate multiple answers.
[ ] No.
[ ] Yes, I visit the Website www.wikimedia.ch
[ ] Yes, through the members wiki
[ ] Yes, I have subscribed to the mailing lists
[ ] Yes, through Facebook
[ ] Yes, I follow you on Twitter
[ ] Yes, I get information at events that I visit
[ ] Yes, through personal contacts with employees or board members of the association
[ ] Yes, thanks to ______________________________________.
Would you like to be more informed about the activities of Wikimedia Switzerland? You can indicate multiple answers.
[ ] No, I would like to be less regularly informed.
[ ] I feel like I am just “enough” informed.
[ ] Yes, on the Website.
[ ] Yes, on the Members wiki.
[ ] Yes, on the Mailinglist
[ ] Yes, through Social Media
[ ] Yes, through Wikipedia
[ ] Yes, through _________________________________________.
Would you like to tell us something? You’ll finally find some space for your message here:
(Field for open answer)
Thanks a lot for your participation. This will help Wikimedia Switzerland to further align our activities and communication according to your needs.
www.wikimedia.ch