WikiIndaba 2023/Submissions/A missing piece of the puzzle: Providing direct support for content partnerships through the Helpdesk at the Content Partnerships Hub – What we have learnt so far
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A missing piece of the puzzle: Providing direct support for content partnerships through the Helpdesk at the Content Partnerships Hub – What we have learnt so far. | ||
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| Author(s): Eric Luth, John Andersson | Username(s): Eric Luth (WMSE), John Andersson (WMSE) | Type of submission: Lecture | |
| Affiliation: Wikimedia Sverige | Theme(s): Partnerships | ||
| Abstract:
The Helpdesk is a new type of support structure for the Wikimedia movement where Wikimedians can request support for projects where the goal is to work with partners to make content available on the Wikimedia platforms, so called content partnerships. The Helpdesk is one of the five pillars of the Content Partnerships Hub, an initiative to create a Thematic Hub, led by Wikimedia Sverige. The support requests are reviewed by an international expert committee, who provides guidance on what requests to prioritize. A focus is to provide support to local communities in the underserved and underrepresented parts of the movement. Currently support has been given by Wikimedia Sverige’s staff, but the intention is that the support through the Helpdesk will come from experts from around the Wikimedia movement. Staff and volunteers from Africa and around the world will be able to join different working groups that will provide the requested hand-on help or knowledge transfer. The presentation will provide information about the Helpdesk and provide concrete examples on how affiliates and volunteers have engaged with the Helpdesk, what the process looked like, the outcomes and what is next. For example support has been given to Wiki Loves Earth and Wiki Loves Monuments organizers, in several African countries and across the world. This support has also been provided as part of Let’s Connect’s Learning Clinics, meaning that the knowledge was shared with others, increasing the long-term capacity of Wikimedians to work with content partnerships. You will leave the presentation with a better understanding on what help you can request and how you can be involved. Regarding what support you can request we will cover the following: how you can request support and what support can be given, what happens with your request when submitted and what you can expect. Regarding how you can get involved we will cover the following: What the working groups are, what the benefits and opportunities are for you when joining the working group, how you can apply to them and what the expectations are. |
Level of advancement: Medium | ||
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| Extra information: Etherpad | |||
| How will this session be beneficial for the communities in the region?
The Helpdesk is a new structure that currently is unknown for most of the Wikimedia movement and through this presentation we want to highlight how local volunteers can engage with the Helpdesk and improve their efficiency and output when engaging with content partners (GLAMs, universities, public authorities etc.). We would also love to see volunteers and staff from the region that have experience from working with GLAMs and other content partners join the Working Groups. By doing so they can help support Wikimedians that are trying to organize successful content partnerships across the world. | |||
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