Volunteer Response Team/Volunteering

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Latest comment: 1 day ago by Adam Black GB in topic Adam Black

Volunteer Response Team

For prospective volunteers

The Volunteer Response Team (VRT) always welcomes new volunteers to help with answering tickets. Nonetheless, to ensure the quality of service and given the confidential nature of the work, there is a selective application procedure.

The VRTS administrators are a group of highly-trusted and experienced volunteers who assess your application to join the VRT. When assessing an application, they familiarize themselves with your work on the Wikimedia projects to ensure that you are suitable as an addition to the VRT. It therefore takes some time before you receive a response regarding your application.

How do I volunteer?

If you are interested in volunteering, please read VRT/Recruiting for information about what the job entails. Feel free to join #wikimedia-vrtconnect to ask any questions that you might have with regard to the Wikimedia Volunteer Response Team. Before applying, please ensure that you are:

Please review the list of queues prior to submitting your application, and apply for all of those queues where you think you'd be able to help.

  • The VRT is especially interested in users who are entrusted with any special tools on local projects (sysop, bureaucrat, checkuser, etc.), though this is not an absolute requirement.
  • Please also add links to help desk posts, talk pages, or other discussions you think are relevant.
  • Language skills — other than English — are also highly appreciated. Additional help in language queues is greatly needed and we'd like to know if you are able to help in any other language.
  • If you already have access to VRTS, and you'd like to get access to additional queues, you typically don't need to apply here. Ask on Administrator requests on vrt-wiki instead.
  • Permissions queues: users that already have strong knowledge of and experience with copyright issues, like administrators or license reviewers on Wikimedia Commons, are highly appreciated and invited to volunteer. Users without such skills should apply for info queues instead.
German-speaking volunteers

If you'd like to volunteer for the info-de queue, please apply locally by following the instructions at de:Wikipedia:Support-Team#Mitarbeit im Support-Team.

Dutch-speaking volunteers

If you'd like to volunteer for the info-nl queue, please apply below and send an email to contact-nl@lists.wikimedia.org for the team to assess your application.


I'd like to help out on the Volunteer Response Team because I have good experience in Wikimedia policies, I have good experience in communicating and resolving disputes with users. Thanks--Gerges (talk) 18:29, 16 June 2024 (UTC)Reply

Adam Black

I'd like to help out on the Volunteer Response Team because I would like to use my experience with and knowledge of Wikipedia to assist others. I believe my contributions history on Wikipedia demonstrates that I try to be helpful towards new editors, for example the following recent discussions: en:User talk:MarlonWest063#Marlon West Page requested corrections. and en:Wikipedia:Administrators'_noticeboard/Incidents#USER:LibStar_is_continuously_and_incorrectly_deleting_content_from_Greystanes (regularly archived page, permalink: [1]). I have experience off-wiki working in customer-facing roles having to deal with abusive, belligerent and irate customers and so I am sure the less pleasant requests will not phase me. While I do not have a lot of experience with uploading files I am familiar with copyright law in the United Kingdom and United States and am willing to research international copyright law as required. I can understand both written and spoken Dutch although I am not confident communicating in Dutch myself. Still, I would be able to assist with requests in English relating to Dutch-language projects. Adam Black talkcontributions 01:08, 19 June 2024 (UTC) Adam Black talkcontributions 01:08, 19 June 2024 (UTC)Reply