Training modules/Dealing with online harassment/slides/closing-actionable-reports/hi

This page is a translated version of the page Training modules/Dealing with online harassment/slides/closing-actionable-reports and the translation is 50% complete.

मामलों को बंद करना: कार्रवाई योग्य रिपोर्ट बंद करना

एक क्रियाशील रिपोर्ट को बंद करने के लिए थोड़ी अधिक मेहनत लगती है, हलंकित यह अधिकांश रूप में पहले बताए गए क़दमों पर ही आधारित है।

Usually, your first step in closing an actionable case will be to take any on-wiki action your team has decided on. The timing of this step is important; if it has become necessary to place a block or ban on a user, you want to avoid leaving them in a state of "nothing left to lose," especially if they have advanced user rights that could be misused in retaliation. That will mean placing any blocks or bans first, before notifying the sanctioned user.

There should not be a gap in time where the sanctioned user is left wondering why a sanction has been placed on them; immediately after placing any blocks or bans that are needed, you should notify relevant parties. This will include the sanctioned editor, first; the target or person who reported the case to you, second; and possibly any on-wiki venues your community requires sanctions to be posted in.

When communicating with someone you are sanctioning, keep your statements factual and as non-judgmental as you reasonably can given the situation. Communicate clearly what action is being taken against them and, in general terms, why, and what they can do if they wish to appeal your decision. Even in the context of explaining how to appeal, however, it is not appropriate to provide a sanctioned user with the name of, or detailed information provided by, their accuser or target. As always, you should attempt to communicate with both targets and reported users with empathy.

याद रखें कि गंभीर मामलों में जहाँ उन्नत अधिकारों वाले उपयोगकर्ता शामिल होते हैं, आपको उन अधिकारों को हटाने का अनुरोध करने के लिए किसी स्टीवर्ड या प्रशासक से संपर्क करने की आवश्यकता हो सकती है, और यह टीम इस तरह के अनुरोधों पर तात्कालिक निर्णय नहीं ले सकते। ऐसे मामले में जहाँ आपको उच्च-स्तरीय कार्रवाई के लिए स्टीवर्डों या प्रशासकों से संपर्क करना चाहिए, आपको अपने मामले को बंद करने या कोई भी आवश्यक स्थानीय कार्रवाईयाँ जल्द से जल्द करनी चाहिएँ, अगर आपका मानना है कि स्टीवर्डों या प्रशासकों द्वारा लिए गये फैसलों से यह कार्य प्रभावित नहीं होंगे।