Volunteer Response Team/Volunteering

(Redirected from OTRS/volunteering)
Latest comment: 5 days ago by Ternera in topic Ternera

Volunteer Response Team

For prospective volunteers

The Volunteer Response Team (VRT) always welcomes new volunteers to help with answering tickets. Nonetheless, to ensure the quality of service and given the confidential nature of the work, there is a selective application procedure.

The VRTS administrators are a group of highly-trusted and experienced volunteers who assess your application to join the VRT. When assessing an application, they familiarize themselves with your work on the Wikimedia projects to ensure that you are suitable as an addition to the VRT. It therefore takes some time before you receive a response regarding your application.

How do I volunteer?

If you are interested in volunteering, please read VRT/Recruiting for information about what the job entails. Feel free to join #wikimedia-vrtconnect to ask any questions that you might have with regard to the Wikimedia Volunteer Response Team. Before applying, please ensure that you are:

Please review the list of queues prior to submitting your application, and apply for all of those queues where you think you'd be able to help.

  • The VRT is especially interested in users who are entrusted with any special tools on local projects (sysop, bureaucrat, checkuser, etc.), though this is not an absolute requirement.
  • Please also add links to help desk posts, talk pages, or other discussions you think are relevant.
  • Language skills — other than English — are also highly appreciated. Additional help in language queues is greatly needed and we'd like to know if you are able to help in any other language.
  • If you already have access to VRTS, and you'd like to get access to additional queues, you typically don't need to apply here. Ask on Administrator requests on vrt-wiki instead.
  • Permissions queues: users that already have strong knowledge of and experience with copyright issues, like administrators or license reviewers on Wikimedia Commons, are highly appreciated and invited to volunteer. Users without such skills should apply for info queues instead.
German-speaking volunteers

If you'd like to volunteer for the info-de queue, please apply locally by following the instructions at de:Wikipedia:Support-Team#Mitarbeit im Support-Team.

Dutch-speaking volunteers

If you'd like to volunteer for the info-nl queue, please apply below and send an email to contact-nl@lists.wikimedia.org for the team to assess your application.


Hello! I am interested in joining the VRT to provide support related to the English Wikipedia! I am familiar with the editing policies on the English Wikipedia as well as providing technical support for software. Although I do not have hundreds of thousands of edits, I feel that I could be a great help to the team because I have experience with content moderation online. As of today (5/14), I have experience moderating multiple Reddit communities (subreddits) with millions of members. Because of this, I have to interact with community members frequently by answering questions, providing tech support, and fixing posts for the many members who reach out to our moderator team. If you take a look at my interactions with others on Wikipedia, I believe you will find that I am polite and courteous to fellow Wikipedia editors in my interactions. I found Wikipedia ominous when I began first began editing, so I do my best to educate new editors because I know the feeling! Please reach out to my on my en-wiki talk page if you need to follow up on anything I've said! Thank you for considering my application! Ternera (talk) 19:09, 14 May 2024 (UTC)Reply