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Volunteering for OTRS

The OTRS team always welcomes new volunteers to help with answering tickets. Nonetheless, to ensure the quality of service and given the confidential nature of the work, there is a selective application procedure.

The OTRS administrators are a group of highly-trusted and experienced volunteers who assess your application to join the OTRS team. When assessing an application, they familiarize themselves with your work on the Wikimedia projects to ensure that you are suitable as an addition to the OTRS team. It therefore takes some time before you receive a response regarding your application.

How do I volunteer?

If you are interested in volunteering, please read OTRS/Recruiting for information about what the job entails. Feel free to join #wikimedia-otrsconnect to ask any questions that you might have with regard to Wikimedia OTRS. Before applying, please ensure that you are:

Please review the list of queues prior to submitting your application, and apply for all of those queues where you think you'd be able to help.

  • The OTRS team is especially interested in users who are entrusted with any special tools on local projects (sysop, bureaucrat, checkuser, etc.), though this is not an absolute requirement.
  • Please also add links to help desk posts, talk pages, or other discussions you think are relevant.
  • Language skills — other than English — are also highly appreciated. Additional help in language queues is greatly needed and we'd like to know if you are able to help in any other language.
  • If you already have access to OTRS, and you'd like to get access to additional queues, you typically don't need to apply here. Ask on otrswiki:Administrator requests instead.
  • Permissions queues: users that already have strong knowledge of and experience with copyright issues, like administrators or or license reviewers on Wikimedia Commons, are highly appreciated and invited to volunteer. Users without such skills should apply for info queues instead.
German-speaking volunteers Flag of Germany.svg Flag of Austria.svg Flag of Switzerland.svg Flag of Liechtenstein.svg

If you'd like to volunteer for the info-de queue, please apply locally by following the instructions at de:Wikipedia:Support-Team#Mitarbeit im Support-Team.

Dutch-speaking volunteers Flag of the Netherlands.svg Flag of Belgium.svg Flag of Suriname.svg

If you'd like to volunteer for the info-nl queue, please apply below and send an email to contact-nl(at) for the team to assess your application.

Envelope-exclamation-mark.svgPlease add your application and also send an e-mail to volunteers-otrs(at) linking to your application on this page and giving your age. Please do so each time you apply.



I'd like to help out on OTRS because I've been working on a new project: Requesting Instagram photographers to share their images on Wikipedia/Commons. Till date, more than 8 photographers and a drone-photographer have shared their images. But since the OTRS process got a backlog, some of their images were nominated for deletion like these, due to which they've halted uploading images for a while. If I'm an OTRS volunteer, I can accept their submissions in no time, so they can submit more images. And, as per my research there isn't any OTRS volunteer in our state.--IM3847 (talk) 04:08, 15 September 2019 (UTC)

Maybe using a system like we use (and made) in the Netherlands is useful for your project? We use Wikiportrait (website) for kind of the same thing you are doing. DutchTom (talk) 04:15, 15 September 2019 (UTC)
@DutchTom: It looks good for new-comers. But, I think even they should be submitted for OTRS permission. But, sadly there lacks any OTRS volunteers in our region to accept them in a quick phase. I would like to know a bit about Wikiportrait & how it can be implemented in our country.--IM3847 (talk) 14:22, 15 September 2019 (UTC)
OTRS access is indeed necessary for the system to work. I could give you some more information but maybe that goes faster when we meet on IRC. Otherwise I think @Ellywa: would like to give you some more information since she setup the system for NL-WP. DutchTom (talk) 14:29, 15 September 2019 (UTC)
Of course I would love to see Wikiportret translated (localized) and used by other projects. In this case, it possibly would be much easier if an open licence is connected to the instagram images like it is done sometimes on youtube and flickr. No OTRS effort is required in these cases (no tedious emailing...). Kind regards, Ellywa (talk) 17:36, 15 September 2019 (UTC)
@Ellywa: Prior to this, I've requested Instagrammers to place Avaialble on Wikimedia Commons under CC BY-SA 4.0 in their post's caption. That worked well until a point where a photographer submitted tens of images and adding this text to every image makes his work difficult. Since he does sells some of his images, he can't even add the sentence directly to his account. But, I dunno how to release images under a license on Instagram like in Flickr.--IM3847 (talk) 07:54, 16 September 2019 (UTC)
Hi @IM3847:, I think it would be wise to discuss this further on Commons, for instance here: Perhaps a procedure on Instagram can be designed. For Flickr and Youtube there is a procedure, where specific people check the licenses of automatically uploaded images, see
Continuing this discussion on Commons:Village pump/Copyright#Transferring files from Instagram to Commons --IM3847 (talk) 12:39, 16 September 2019 (UTC)