ওটিআরএস

This page is a translated version of the page OTRS and the translation is 47% complete.

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মুক্ত-উৎসের টিকেট অনুরোধ ব্যবস্থা

For prospective volunteers

OTRS (Open-source Ticket Request System) software is used to handle queries, complaints, and comments from the public by email to Wikimedia projects since September 2004. Volunteers trusted to give courteous, helpful, and accurate responses are given access to the system via the web at https://ticket.wikimedia.org/. More volunteers are always needed, so if you are interested in volunteering please read OTRS/Recruiting for more information on how you can help out. Generally, if you are an experienced editor and feel qualified to help with answering emails in your language, please consider submitting an application to volunteer. If you would like to help set up an email address for a project/language that does not yet have a queue in OTRS, please contact an OTRS admin to set one up.

There is also an IRC channel (#wikimedia-otrs^{সংযোগ}), private wiki, and several mailing lists dedicated to Wikimedia OTRS.

Queues

E-mails received by the OTRS system are sorted into "queues" based on the address they were sent to (and/or subject matter of the messager). OTRS volunteers (often referred to as "OTRS agents") have access to one or more queues, depending on their position within the Wikimedia community. Tickets in a particular queue are visible to all volunteers who have access to that queue. The Wikimedia Foundation cannot guarantee confidential treatment of any sensitive information you include in your message, although all volunteers are required to treat it with confidentiality. Users should be careful of revealing personally-identifying information of subjects or creators, particularly names, physical addresses, and emails.

Listed below are "community queues", which typically represent a specific project or language. Wikimedians interested in volunteering are able to apply to any of the queues listed below. There are many other queues within the system but they have restricted access (for example chapter queue access is approved by a chapter representative).

Daily reports of high-traffic queues are available on Toolforge.

তথ্য

These queues are the general information addresses that are displayed on the Contact us pages on the Wikipedia projects (See the English Wikipedia's page, for example). Emails to these addresses usually deal with questions from readers of Wikipedia and from the subjects of articles. Emails are sorted into queues based on the language that they are written in, not the project that they relate to, because the queues are staffed by Wikimedia volunteers speaking a certain language, not from a certain project. Info queues are currently available in the following languages:

info (অন্যান্য সকল ভাষার জন্য)
info-als (Alemannisch)
info-ar (আরবী)
info-bn (বাংলা)
info-ca (কাতালান)
info-cs (চেক)
info-da (ডেনিশ)
info-de (জার্মান)
info-el (গ্রিক)
info-en (ইংরেজি)
info-es (স্প্যানিশ)
info-et (এস্তোনীয়)
info-fa (ফার্সি)
info-fi (ফিনিশ)
info-fr (ফরাসি)
info-he (হিব্রু)
info-hr (ক্রোয়েশীয়)
info-hu (হাঙ্গেরীয়)
info-id (ইন্দোনেশীয়)
info-it (ইতালিয়)
info-ja (জাপানি)
info-ko (কোরিয়ান)
info-mk (ম্যাসিডোনীয়)
info-nds (নিম্ন জার্মানি)
info-nl (ওলন্দাজ)
info-no (নরওয়েজীয়)
info-pl (পোলিশ)
info-pt (পর্তুগীজ)
info-ro (রোমানীয়)
info-ru (রুশ)
info-scn (সিসিলিয়ান)
info-simple (Simple English)
info-sk (স্লোভাক)
info-sl (স্লোভেনীয়)
info-sr (সার্বীয়)
info-sv (সুইডিশ)
info-tr (তুর্কী)
info-uk (ইউক্রেনীয়)
info-ur (উর্দু)
info-vi (ভিয়েতনামী)
info-zh (চীনা)

অনুমতি

Sometimes Wikimedians would like to use images that do not have clear cut licensing information in articles. These images might not be licensed already, might have a license that is not permissive enough for use on Wikipedia, or might otherwise need confirmation that the copyright holder has agreed to the license shown on the projects. Wikimedians often contact the copyright holders of various images and ask them to license them so that they can be used on Wikimedia projects. The permissions team on OTRS is the one that processes these "permissions" e-mails and attempts to verify that the copyright holder releases the images under an allowable license, that they do so clearly while understanding what that means, and that they actually are allowed to license the images in such a way (e.g. they hold copyright). These e-mails are then stored in the ticket system so that they can be verified by anyone with appropriate access.

permissions-ar (আরবী)
permissions-cs (চেক)
permissions-de (জার্মান)
permissions-el (গ্রিক)
permissions-en (ইংরেজি)
permissions-commons (কমন্সে ধারণ করা মিডিয়াসমূহের জন্য)
permissions-es (স্প্যানিশ)
permissions-et (এস্তোনীয়)
permissions-fi (ফিনিশ)
permissions-fr (ফরাসি)
permissions-he (হিব্রু)
permissions-hu (হাঙ্গেরীয়)
permissions-it (ইতালিয়)
permissions-ja (জাপানি)
permissions-ko (কোরিয়ান)
permissions-ml (মালায়ালাম)
permissions-nl (ওলন্দাজ)
permissions-no (নরওয়েজীয়)
permissions-pl (পোলিশ)
permissions-pt (পর্তুগীজ)
permissions-ro (রোমানীয়)
permissions-ru (রুশ)
permissions-sk (স্লোভাক)
permissions-sl (স্লোভেনীয়)
permissions-sr (সার্বীয়)
permissions-sv (সুইডিশ)
permissions-tr (তুর্কী)
permissions-uk (ইউক্রেনীয়)
permissions-vi (ভিয়েতনামী)
permissions-zh-hans (সরলীকৃত চীনা)
permissions-zh-hant (ঐতিহ্যবাহি চীনা)

চিত্র মনোনয়ন

Wikimedia projects often lack good, freely-licensed images for certain articles, especially biographies of living persons. To mitigate this, the photosubmission queues were created on OTRS. They allow readers of Wikipedia and subjects (or their agents) of articles on the project to easily submit (via email to us) photos to help illustrate their articles.

Similar to the operation of permissions queues, the photosubmission team verifies that the person submitting the image is capable of freely licensing it, that they clearly state their intent to license it under a specific free license, and that they understand what they are doing. The team then helps by uploading and adding the image(s) to the relevant articles. The Dutch OTRS team has a similar initiative as part of their info-nl queue: Wikiportrait.

সহপ্রকল্পসমূহ

Although the majority of our mail goes to Wikipedia-related queues, we do have dedicated queues set up for each of the "sister projects" shown above. These queues were created to give each of our projects the special attention they deserve so that we can seek out the best volunteer agents to serve on our team on those particular queues. If you have any particular knowledge about any of the Sister projects above, please feel free to request access to them individually as part of your application.

Other queues

There are many other queues in use within our OTRS implementation. They range in purpose but share one core purpose: to assist in facilitating communication amongst Wikimedia users, readers, customers and anybody else who has something to say! Through Wikimedia OTRS we support “Wiki Loves Monuments”, a number of Wikimedia chapters, several local oversight teams and numerous other foundation-related projects.