Volunteer Response Team/Volunteering
OTRS has been renamed. Please help with the updated translations, and do not move the pages yourself. For more information, see the Phabricator task.
Volunteer Response Team
For prospective volunteers
The Volunteer Response Team (VRT) always welcomes new volunteers to help with answering tickets. Nonetheless, to ensure the quality of service and given the confidential nature of the work, there is a selective application procedure.
The VRTS administrators are a group of highly-trusted and experienced volunteers who assess your application to join the VRT. When assessing an application, they familiarize themselves with your work on the Wikimedia projects to ensure that you are suitable as an addition to the VRT. It therefore takes some time before you receive a response regarding your application.
- How do I volunteer?
If you are interested in volunteering, please read VRT/Recruiting for information about what the job entails. Feel free to join #wikimedia-vrtconnect to ask any questions that you might have with regard to the Wikimedia Volunteer Response Team. Before applying, please ensure that you are:
- Willing to work on difficult, sensitive, and at times hostile messages
- Courteous, skilled at resolving disputes, friendly – even in the face of hostility – sensitive to the needs of outsiders, and have exemplary discretion
- Willing to sign the VRTS users confidentiality agreement, considering the access to nonpublic personal data policy
- 16 years of age or older
Please review the list of queues prior to submitting your application, and apply for all of those queues where you think you'd be able to help.
- The VRT is especially interested in users who are entrusted with any special tools on local projects (sysop, bureaucrat, checkuser, etc.), though this is not an absolute requirement.
- Please also add links to help desk posts, talk pages, or other discussions you think are relevant.
- Language skills — other than English — are also highly appreciated. Additional help in language queues is greatly needed and we'd like to know if you are able to help in any other language.
- If you already have access to VRTS, and you'd like to get access to additional queues, you typically don't need to apply here. Ask on Administrator requests on vrt-wiki instead.
- Permissions queues: users that already have strong knowledge of and experience with copyright issues, like administrators or license reviewers on Wikimedia Commons, are highly appreciated and invited to volunteer. Users without such skills should apply for info queues instead.
- German-speaking volunteers
If you'd like to volunteer for the info-de queue, please apply locally by following the instructions at de:Wikipedia:Support-Team#Mitarbeit im Support-Team.
- Dutch-speaking volunteers
If you'd like to volunteer for the info-nl queue, please apply below and send an email to contact-nllistswikimediaorg for the team to assess your application.
|Please add your application and also send an e-mail to volunteers-vrtwikimediaorg linking to your application on this page and giving your age. Please do so each time you apply.|