Volunteering for OTRS

The OTRS team always welcomes new volunteers to help with answering tickets. Nonetheless, to ensure the quality of service and given the confidential nature of the work, there is a selective application procedure.

The OTRS administrators are a group of highly-trusted and experienced volunteers who assess your application to join the OTRS team. When assessing an application, they familiarize themselves with your work on the Wikimedia projects to ensure that you are suitable as an addition to the OTRS team. It therefore takes some time before you receive a response regarding your application.

How do I volunteer?

If you are interested in volunteering, please read OTRS/Recruiting for information about what the job entails. Feel free to join #wikimedia-otrsconnect to ask any questions that you might have with regard to Wikimedia OTRS. Before applying, please ensure that you are:

Please review the list of queues prior to submitting your application, and apply for all of those queues where you think you'd be able to help.

  • The OTRS team is especially interested in users who are entrusted with any special tools on local projects (sysop, bureaucrat, checkuser, etc.), though this is not an absolute requirement.
  • Please also add links to help desk posts, talk pages, or other discussions you think are relevant.
  • Language skills — other than English — are also highly appreciated. Additional help in language queues is greatly needed and we'd like to know if you are able to help in any other language.
  • If you already have access to OTRS, and you'd like to get access to additional queues, you typically don't need to apply here. Ask on otrswiki:Administrator requests instead.
  • Permissions queues: users that already have strong knowledge of and experience with copyright issues, like administrators or license reviewers on Wikimedia Commons, are highly appreciated and invited to volunteer. Users without such skills should apply for info queues instead.
German-speaking volunteers Flag of Germany.svg Flag of Austria.svg Flag of Switzerland.svg Flag of Liechtenstein.svg Flag of Belgium.svg Flag of Namibia.svg

If you'd like to volunteer for the info-de queue, please apply locally by following the instructions at de:Wikipedia:Support-Team#Mitarbeit im Support-Team.

Dutch-speaking volunteers Flag of the Netherlands.svg Flag of Belgium.svg Flag of Suriname.svg

If you'd like to volunteer for the info-nl queue, please apply below and send an email to contact-nl(at)lists.wikimedia.org for the team to assess your application.

Envelope-exclamation-mark.svgPlease add your application and also send an e-mail to volunteers-otrs(at)wikimedia.org linking to your application on this page and giving your age. Please do so each time you apply.


Hi. I am Chansey from trwiki. I am a local sysop at my home wikipedia. I would like to help newcomers and the non-wikimedians who need help about our project. Especially in my local wiki I am facing a lot of newcomer who need assistance about Wikimedia projects. I am helping at our local help desk, I love help people so I would like to expand my service area. Also I am interesting copyrighted images which uploaded to Commons by Turkish speaker Wikimedians. I usually nominated them for speedy deletion. On my local wiki I deleted lots of images and articles for copyright violation. I know the Wikimedia copyright policy. For all these reasons I am kindly requesting to be assigned as a OTRS member. If you have concern about my Commons experience please mention here. Best regards. chansey message? 02:52, 21 July 2020 (UTC)

  • I looked at the user's Turkish talk page even though I do not know the language. I see friendly looking messaging from lots of users. This person has 20k edits on Turkish Wikipedia. @Chansey:, can you get 1-2 endorsements from anyone who uses Turkish language in Wikimedia projects? Blue Rasberry (talk) 14:38, 8 August 2020 (UTC)
  •   Strong support. Chansey is a trusted and friendly person in Turkish Wikipedia. I'm pretty sure he will be able to handle this duty as he's a user who has proven his capabilities while doing his work as a sysop. Good luck :)--evrifaessa ❯❯❯ mesaj 13:00, 9 August 2020 (UTC)
Thanks Evrifaessa, I checked your profile and you seem like an experienced user in good standing with Turkish Wikipedia. Your endorsement has weight. Blue Rasberry (talk) 16:52, 9 August 2020 (UTC)
  • Chansey help new users & answer their questions with patience in Turkish Wikipedia. I think he is overly qualify for OTRS. --Can (talk) 19:57, 9 August 2020 (UTC)