The OTRS team always welcomes new volunteers to help with answering tickets. Nonetheless, to ensure the quality of service and given the confidential nature of the work, there is a selective application procedure.
The OTRS administrators are a group of highly-trusted and experienced volunteers who assess your application to join the OTRS team. When assessing an application, they familiarize themselves with your work on the Wikimedia projects to ensure that you are suitable as an addition to the OTRS team. It therefore takes some time before you receive a response regarding your application.
If you are interested in volunteering, please read OTRS/Recruiting for information about what the job entails. Feel free to join #wikimedia-otrs to ask any questions that you might have with regard to Wikimedia OTRS. Before applying, please ensure that you are:
Please review the list of queues prior to submitting your application, and apply for all of those queues where you think you'd be able to help.
If you'd like to volunteer for the info-de queue, please apply locally by following the instructions at de:Wikipedia:Support-Team#Mitarbeit im Support-Team.
If you'd like to volunteer for the info-nl queue, please apply below and send an email to contact-nllists.wikimedia.org for the team to assess your application.
|Please and also send an e-mail to volunteers-otrswikimedia.org linking to your application on this page and giving your age. Please do so each time you apply.|
- User links:
- Babel/Languages you can reply in: English
- Your most active user talk page(s): EnWiki, Commons
- Queues you would like access to: Photosubmissions, permissions-commons, permissions-en, and info-en. If I'm reading it right, info-commons and copyvio-commons also exist. If so, those too.
- Email sent? Yes
Greetings. I was an OTRS volunteer through 2015 as. I became inactive, and thus my access to OTRS was removed.
I had initially planned on waiting a while before asking for access to OTRS again because I wanted to ease myself back into the project (and not appear like a hat hoarder), but I keep running into issues while working on file-related backlogs where not being able to see the content of OTRS tickets was a blocker or a speed bump, and since I was trusted with access before, I figured "why not just ask again?". I do intend to actually answer tickets, but I also intend to lean into that slowly, and at first use my access to aid my existing work. The Squirrel Conspiracy (talk) 08:08, 28 March 2020 (UTC)
- User links:
- Babel/Languages you can reply in: English, Chinese, Japanese
- Your most active user talk page(s): Chinese Wikipedia
- Queues you would like access to: info-zh
- Email sent? Yes
Hi there, I am a Patroller and Rollbacker in Chinese Wikipedia. I have been contributing to Chinese Wikipedia for a while, and doing mainly maintenance-related tasks, like patrol and rollback. I mainly helping new users at the Teahouse, Telegram group (
@wikipedia_zh_help & @wikipedia_zh_n) and IRC (
#wikipedia-zh-help). Thank you for your consideration.--Borschts Talk 06:08, 30 March 2020 (UTC)