The OTRS team always welcomes new volunteers to help with answering tickets. Nonetheless, to ensure the quality of service and given the confidential nature of the work, there is a selective application procedure.
The OTRS administrators are a group of highly-trusted and experienced volunteers who assess your application to join the OTRS team. When assessing an application, they familiarize themselves with your work on the Wikimedia projects to ensure that you are suitable as an addition to the OTRS team. It therefore takes some time before you receive a response regarding your application.
If you are interested in volunteering, please read OTRS/Recruiting for information about what the job entails. Feel free to join #wikimedia-otrs to ask any questions that you might have with regard to Wikimedia OTRS. Before applying, please ensure that you are:
Please review the list of queues prior to submitting your application, and apply for all of those queues where you think you'd be able to help.
If you'd like to volunteer for the info-de queue, please apply locally by following the instructions at de:Wikipedia:Support-Team#Mitarbeit im Support-Team.
If you'd like to volunteer for the info-nl queue, please apply below and send an email to contact-nllists.wikimedia.org for the team to assess your application.
|Please and also send an e-mail to volunteers-otrswikimedia.org linking to your application on this page and giving your age. Please do so each time you apply.|
- User links:
- Babel/Languages you can reply in:
- Your most active user talk page(s):
- Queues you would like access to:
I'd like to help out on OTRS because I want to reduce the FR queues of images submitted to OTRS, in ordre to process requests within 30 days (before being erased by a bot). I think the participation through OTRS is the easiest way of not registred users to contribute to Wikimedia. This is an important task. Dirac (talk) 18:26, 7 October 2020 (UTC)
- Support I encouraged Dirac to join as he's a very experienced user (joined in 2003) with strong communication skills. His help will be very helpful in order to manage our current huge backlog in French queues. We would be very pleased to welcome him in the francophone team! Kvardek du (talk) 18:43, 7 October 2020 (UTC)
- Support +1 Kvardek du. I know Dirac IRL and he's one of the most reliable wiki user I know. Simon Villeneuve 18:55, 7 October 2020 (UTC)
- Support Per Simon Villeneuve. Dirac is a very experienced. I am totally confident that he will be proficient with the status. --Fralambert (talk) 19:01, 7 October 2020 (UTC)
- Support He's always seemed most helpful and knowledgable in my dealings with him at frwiki. Shawn à Montréal (talk) 19:07, 7 October 2020 (UTC)
- Support Dirac is an experienced user with great knowledge of Wikimedia, and proven communication skills. I strongly support further involvment with the movement. --Webfil (talk) 20:30, 7 October 2020 (UTC)
- Support Experienced user on frwp. He does a good job on Wikidata. Cantons-de-l'Est (talk) 10:18, 8 October 2020 (UTC)
- User links:
- Babel/Languages you can reply in: cs-N, en-4
- Your most active user talk page(s): w:cs:user talk:Jan Myšák
- Queues you would like access to: info-cs
- Email sent? Yes
Hi, my name is Jan Myšák and my "home project" is the Czech Wikipedia. I've been active there since 2019 and I became an administrator this year. I come into contact with newcomers often via RC patrol and also as a mentor. Therefore I would like to help more by becoming a member of our local OTRS team. Best regards, Jan Myšák (talk) 20:10, 19 October 2020 (UTC)