The OTRS team always welcomes new volunteers to help with answering tickets. Nonetheless, to ensure the quality of service and given the confidential nature of the work, there is a selective application procedure.
The OTRS administrators are a group of highly-trusted and experienced volunteers who assess your application to join the OTRS team. When assessing an application, they familiarize themselves with your work on the Wikimedia projects to ensure that you are suitable as an addition to the OTRS team. It therefore takes some time before you receive a response regarding your application.
If you are interested in volunteering, please read OTRS/Recruiting for information about what the job entails. Feel free to join #wikimedia-otrs to ask any questions that you might have with regard to Wikimedia OTRS. Before applying, please ensure that you are:
Please review the list of queues prior to submitting your application, and apply for all of those queues where you think you'd be able to help.
If you'd like to volunteer for the info-de queue, please apply locally by following the instructions at de:Wikipedia:Support-Team#Mitarbeit im Support-Team.
If you'd like to volunteer for the info-nl queue, please apply below and send an email to contact-nllists.wikimedia.org for the team to assess your application.
|Please and also send an e-mail to volunteers-otrswikimedia.org linking to your application on this page and giving your age. Please do so each time you apply.|
- User links:
- Babel/Languages you can reply in: en
- Your most active user talk page(s): commons:User talk:~riley
- Queues you would like access to: permissions, info-en, commons
- Email sent? Yes
I'd like to help out on OTRS because I am a previous OTRS user. I am back from inactivity and would like to help. In combination with being a Commons admin, I would also like to help with undeletion of verified files. ~riley (talk) 07:49, 21 October 2019 (UTC)
- User links:
- Babel/Languages you can reply in: en, ru, ka, az, tr.
- Your most active user talk page(s): Meta & Georgian WP.
- Queues you would like access to: info-en, permissions-en, info-ru, permissions-ru, info-ka, permissions-ka, info-az, permissions-az, info-tr, permissions-tr.
- Email sent? Yes.
I'd like to help out on OTRS because, I'm actively involved in Wikimedia Foundation projects, I understand all the details of the system and the structure of the projects. I know the languages listed above and can answer them, the Georgian language is especially important to me, because at the moment the volunteers who would answer in Georgian there is no. Thanks, Mehman 97 21:53, 21 October 2019 (UTC)