Volunteer Response Team/Volunteering

< Volunteer Response Team(Redirected from OTRS/V)
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Volunteer Response Team

For prospective volunteers

The Volunteer Response Team (VRT) always welcomes new volunteers to help with answering tickets. Nonetheless, to ensure the quality of service and given the confidential nature of the work, there is a selective application procedure. The VRTS administrators are a group of highly-trusted and experienced volunteers who assess your application to join the VRT. When assessing an application, they familiarize themselves with your work on the Wikimedia projects to ensure that you are suitable as an addition to the VRT. It therefore takes some time before you receive a response regarding your application.
How do I volunteer?
If you are interested in volunteering, please read VRT/Recruiting for information about what the job entails. Feel free to join #wikimedia-vrtconnect to ask any questions that you might have with regard to the Wikimedia Volunteer Response Team. Before applying, please ensure that you are: Please review the list of queues prior to submitting your application, and apply for all of those queues where you think you'd be able to help.
  • The VRT is especially interested in users who are entrusted with any special tools on local projects (sysop, bureaucrat, checkuser, etc.), though this is not an absolute requirement.
  • Please also add links to help desk posts, talk pages, or other discussions you think are relevant.
  • Language skills — other than English — are also highly appreciated. Additional help in language queues is greatly needed and we'd like to know if you are able to help in any other language.
  • If you already have access to VRTS, and you'd like to get access to additional queues, you typically don't need to apply here. Ask on Administrator requests on vrt-wiki instead.
  • Permissions queues: users that already have strong knowledge of and experience with copyright issues, like administrators or license reviewers on Wikimedia Commons, are highly appreciated and invited to volunteer. Users without such skills should apply for info queues instead.
German-speaking volunteers Flag of Germany.svg Flag of Austria.svg Flag of Switzerland.svg Flag of Liechtenstein.svg Flag of Belgium.svg Flag of Namibia.svg
If you'd like to volunteer for the info-de queue, please apply locally by following the instructions at de:Wikipedia:Support-Team#Mitarbeit im Support-Team.
Dutch-speaking volunteers Flag of the Netherlands.svg Flag of Belgium.svg Flag of Suriname.svg
If you'd like to volunteer for the info-nl queue, please apply below and send an email to contact-nl@lists.wikimedia.org for the team to assess your application.
Envelope-exclamation-mark.svgPlease add your application and also send an e-mail to volunteers-vrt@wikimedia.org linking to your application on this page and giving your age. Please do so each time you apply.


I discovered Wikipedia at the same time as Commons in 2018 during Contribution Month 2018 but it was in December 2018 that I really started by contributing to the Wikimedia Commons project. I also participate in the monthly challenge called Photo Challenge of the Month. I would therefore like to be part of the team of volunteers at the VRT to help answer tickets in French especially and perhaps even in English. File rename for some time I also know Wikipedia a bit and I am more active outside of Wikimedia Commons where I learn enough things especially for the submission of quality images.Adoscam (talk) 13:00, 23 November 2021 (UTC)

Did you send an e-mail as stated above? If yes, please send again. --Krd 09:28, 24 November 2021 (UTC)
He @Krd:.I just sent it back again. you received it?
No. --Krd 12:59, 24 November 2021 (UTC)
Hi @Krd:. i sent it by this adress volunteers-vrt@wikimedia.org.is this the correct address?--Adoscam (talk) 13:33, 24 November 2021 (UTC)
It is, though we didn't receive it. --Krd 12:09, 25 November 2021 (UTC)
Correction: Found it now. Everything ok so far. --Krd 12:14, 25 November 2021 (UTC)
ok. what is the next step?.--Adoscam (talk) 21:30, 25 November 2021 (UTC)
You will get answer by e-mail in a week or so. --Krd 08:47, 26 November 2021 (UTC)


I've been a regular user in Bengali Wikipedia since 2018. I've worked with the community both onwiki and offwiki since then and gathered experience. I am also volunteering with the Growth feature as a mentor. Now, using this experience, I wish to volunteer with VRT to contribute for my language community. I can mail using both Bengali and English language. I have read the policy carefully and signed L45. — Meghmollar2017Talk • 06:39, 29 November 2021 (UTC)

Although this is not vote, but I endorsed him. I think he has relevant experience to manage the tickets well --MdsShakil (talk) 12:48, 29 November 2021 (UTC)